Morgan Crowder
Summary
Experienced Property Manager with high-level skills in customer service and resident/vendor negotiations. I organize inspections, maintain resident retention, supervise issue resolution, manage make ready scheduling alongside the many other unknowns that come along with on-site property management. I remain adaptable and flexible in the eb and flow that is required within this field. I'm also a genuine pleasure to work with and am happy to provide comedic relief when appropriate.
Overview
10
10
years of professional experience
Work History
Property Manager
Entrust Property Solutions, LLC.
Springfield, MO
11.2019 - Current
- Boosted occupancy by leveraging market knowledge and successful promotional strategies.
- Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Respond to messages and inquiries from various parties.
- Management and understanding of Student Properties.
- Distribute and follow up on tenant renewal notices.
- Follow up on delinquent tenants and coordinate possession suits
- Keep meticulous records of all correspondence between management and tenants.
- Complete financial close outs of past resident accounts
- Remain well versed in understanding and communicating lease terms
Leasing Agent
Entrust Property Solutions, LLC.
05.2018 - 11.2019
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Oversaw monthly rent collections, maintaining high payment rates by building positive relationships with tenants.
- Escalated any major issues to property manager for immediate remediation.
- Invited prospects to fill out application upon completion of property tour.
- Documented and resolved frictions between tenants.
Administrative Assistant
Grooms Office Environments
09.2016 - 05.2018
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Offered departmental administrative support.
- Executed record filing system to improve document organization and management.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Retail Sales Consultant
Mama Jeans Natural Market
01.2015 - 06.2016
- Tracked stock
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Skills
- 3x Fair Housing Certified
- Entrata Literacy (Minimal Experience with Yardi and Appfolio)
- Insurance Coordination
- Operational Execution Skills
- Operations Record Keeping
- Team Management and Delegation
- Adaptability
- Leasing and Sales
- Deadline Competency
- Lease Execution
- Possession/Eviction Experience
Additional Information
SAHA Training Certification - Fair Housing (2020, 2022, 2023)
SAHA Training Certification - Evictions
SAHA Training Certification - Assistance Animals in Housing
Volunteer with Big Brothers Big Sisters
Volunteer with Delaware Community Garden
Timeline
Property Manager
Entrust Property Solutions, LLC.
11.2019 - Current
Leasing Agent
Entrust Property Solutions, LLC.
05.2018 - 11.2019
Administrative Assistant
Grooms Office Environments
09.2016 - 05.2018
Retail Sales Consultant
Mama Jeans Natural Market
01.2015 - 06.2016