Summary
Overview
Work History
Skills
Additional Information
Timeline
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Morgan Crowder

Summary

Experienced Property Manager with high-level skills in customer service and resident/vendor negotiations. I organize inspections, maintain resident retention, supervise issue resolution, manage make ready scheduling alongside the many other unknowns that come along with on-site property management. I remain adaptable and flexible in the eb and flow that is required within this field. I'm also a genuine pleasure to work with and am happy to provide comedic relief when appropriate.

Overview

10
10
years of professional experience

Work History

Property Manager

Entrust Property Solutions, LLC.
11.2019 - Current
  • Boosted occupancy by leveraging market knowledge and successful promotional strategies.
  • Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Respond to messages and inquiries from various parties.
  • Management and understanding of Student Properties.
  • Distribute and follow up on tenant renewal notices.
  • Follow up on delinquent tenants and coordinate possession suits
  • Keep meticulous records of all correspondence between management and tenants.
  • Complete financial close outs of past resident accounts
  • Remain well versed in understanding and communicating lease terms

Leasing Agent

Entrust Property Solutions, LLC.
05.2018 - 11.2019
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Oversaw monthly rent collections, maintaining high payment rates by building positive relationships with tenants.
  • Escalated any major issues to property manager for immediate remediation.
  • Invited prospects to fill out application upon completion of property tour.
  • Documented and resolved frictions between tenants.

Administrative Assistant

Grooms Office Environments
09.2016 - 05.2018
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Offered departmental administrative support.
  • Executed record filing system to improve document organization and management.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.

Retail Sales Consultant

Mama Jeans Natural Market
01.2015 - 06.2016
  • Tracked stock
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

Skills

  • 3x Fair Housing Certified
  • Entrata Literacy (Minimal Experience with Yardi and Appfolio)
  • Insurance Coordination
  • Operational Execution Skills
  • Operations Record Keeping
  • Team Management and Delegation
  • Adaptability
  • Leasing and Sales
  • Deadline Competency
  • Lease Execution
  • Possession/Eviction Experience

Additional Information

SAHA Training Certification - Fair Housing (2020, 2022, 2023)

SAHA Training Certification - Evictions

SAHA Training Certification - Assistance Animals in Housing


Volunteer with Big Brothers Big Sisters

Volunteer with Delaware Community Garden

Timeline

Property Manager

Entrust Property Solutions, LLC.
11.2019 - Current

Leasing Agent

Entrust Property Solutions, LLC.
05.2018 - 11.2019

Administrative Assistant

Grooms Office Environments
09.2016 - 05.2018

Retail Sales Consultant

Mama Jeans Natural Market
01.2015 - 06.2016

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Morgan Crowder