Morgan Crowl
Salem,OH
Summary
Dynamic professional with a proven track record at Consumers National Bank, excelling in relationship building and customer service. Leveraged sales expertise and analytical thinking to expand client base and enhance customer satisfaction. Skilled in teamwork and maintaining meticulous records, consistently achieving targets through effective collaboration and attention to detail.
Overview
4
4
years of professional experience
Work History
Associate Relationship Banker
Consumers National Bank
04.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Tracked and processed customer account requests and applications.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Collected customer information and completed new account forms.
- Monitored accuracy of customer information in system.
- Maintained customer records and updated account information.
Hostess/Server
Quaker Steak & Lube
12.2020 - 04.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
United Local Schools
Hanoverton, OH05.2021
Certificate Of Completion - Veterinary Science
Columbiana County Career And Technical Center
Lisbon, OH05.2021
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Organizational skills
- Excellent communication
- Teamwork and collaboration
- Time management
- Written communication
- File maintenance
- Documentation
- Attention to detail
- Multitasking
- Records maintenance
- Analytical thinking
Timeline
Associate Relationship Banker
Consumers National Bank
04.2022 - Current
Hostess/Server
Quaker Steak & Lube
12.2020 - 04.2022
High School Diploma -
United Local Schools
Certificate Of Completion - Veterinary Science
Columbiana County Career And Technical Center
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