Morgan Crudup
Phoenix,AZ
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
3
3
years of professional experience
Work History
Car Wash Attendant
Quick Quack Car Wash
05.2021 - 01.2022
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
Sales Associate
Bath & Body Works
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
Assistant Manager
Raising Cane's Restaurants
08.2020 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server
IHOP
05.2020 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Education
Nursing
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2025
Skills
- Adapt to Diverse Groups
- Merchandising Proficiency
- Records Management
- Reading Comprehension
- Creative Strategies
- Time Management
- Maintaining Clean Work Areas
- Speaking Clearly
- Social Perceptiveness
- Reading Comprehension Skills
- Conflict Resolution
- Safety Standards
Timeline
Sales Associate
Bath & Body Works
10.2022 - Current
Car Wash Attendant
Quick Quack Car Wash
05.2021 - 01.2022
Assistant Manager
Raising Cane's Restaurants
08.2020 - 03.2021
Server
IHOP
05.2020 - 07.2020
Nursing
Maricopa Community Colleges - Mesa Community College