Morgan Cummings

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Checked store merchandise regularly for proper display and replenishment.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Boosted sales by implementing effective training programs for new and existing employees.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Promoted exceptional customer service by engaging clients on sales floor.
• Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
• Hired new people in order to help our team grow stronger
• Closed and opened the store in order to run the store
• Elevated customer service standards by establishing comprehensive feedback system to promptly address and resolve customer issues.
• Trained and coached sales team members on best practices for customer service and sales techniques.
• Facilitated regular team meetings to discuss challenges, successes and strategies.

Handled customer inquiries and resolved issues promptly to maintain high
levels of satisfaction.
Helped make sure customers were satisfied while finding our product
Work at the registers
Make sure we have product to put out on the floor

Collaborated with team members to ensure efficient workflow and
high-quality service during peak hours.
Greeted and communicated with customers to take beverage orders and
offer recommendations based on taste preferences.
Prepared and served a variety of coffee drinks, including espresso,
cappuccino, and latte, adhering to specific recipes and presentation
standards.
Followed health, safety and sanitation guidelines to pass state inspections.
Prepared specialty coffee

Developed and maintained relationships with regular customers,
recognizing preferences and anticipating needs.
Developed creative recipes for signature coffees or blended drinks unique
to the cafe.
Collaborated with team members to ensure efficient workflow and
high-quality service during peak hours.
Addressed and resolved customer concerns to maintain brand loyalty.
Followed health, safety and sanitation guidelines to pass state inspections.
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos,
mochas, and Americanos.

Assisted customers with selecting items and answering questions about
products.
Answered store and merchandise questions and led customers to wanted
items.
Recommended, selected and located merchandise based on customer
desires.
Unboxed new merchandise and restocked shelves in appealing and
organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and
housekeeping to keep sales areas well-stocked, organized and current.

Answered customer questions and provided store information.
Worked closely with front-end staff to assist customers.
Greeted customers promptly and responded to questions.
Helped with purchases and signed customers up for rewards program.
Adhered to social distancing protocols and wore mask or face shield.
Processed credit card, cash, and check payments, ensuring all transactions
were accurate.

Answered phone inquiries to schedule and confirm reservations, record
takeout orders and respond to service questions.
Scheduled reservations and notified servers and managers of large groups
to prepare seating in advance.
Checked restrooms to refill products and perform light cleaning duties,
emptying trash, and restocking paper products.
Assisted other departments when needed such as bussing tables or
delivering food orders.
Provided excellent customer service by anticipating customer needs.
Greeted customers, answered questions and recommended specials to
increase profits.