Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Curry

Dayton,Ohio

Summary

Dedicated Customer Service professional with knowledge of service delivery. Committed to maintaining professional relationships. Organized and dependable. Successful at managing multiple priorities with a positive attitude, excellent time management and problem-solving skills. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Account Manager

Alto Healthcare Staffing
08.2020 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Patient Access Specialist

Premier Health
03.2019 - 08.2020


  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Collaborated with clinical staff to ensure seamless coordination of care for patients.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Customer Service Agent

Teleperformance USA
12.2014 - 03.2019
  • Team lead/Lead team.
  • Set weekly and quarterly goals.
  • Pulled calls for quality control.
  • Coached team for improvement.
  • Worked as a team to reach company goals.
  • Responded to customer emails.
  • Managed high-volume of inbound and outbound customer calls.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Upsold products and services to address customer needs and maximize sales.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Worked remote.

Education

High School Diploma -

Trotwood-Madison High School
Trotwood, OH
05.2014

Skills

  • Account Management
  • Teamwork and Collaboration
  • Client Relationship Management
  • Goal-Oriented
  • Documentation And Reporting
  • Time management
  • Upselling
  • CRM Systems
  • Staff Management
  • Problem-solving abilities
  • Critical Thinking
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Active Listening
  • Payment processing
  • Oral and written communication
  • Relationship Building
  • Adaptability/flexible
  • Attentive learner
  • Resourceful
  • Detail oriented
  • Data Entry
  • Type 30 WPM

Timeline

Account Manager

Alto Healthcare Staffing
08.2020 - Current

Patient Access Specialist

Premier Health
03.2019 - 08.2020

Customer Service Agent

Teleperformance USA
12.2014 - 03.2019

High School Diploma -

Trotwood-Madison High School

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Morgan Curry