Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Morgan Daigle

Morgan Daigle

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Summary

Seasoned Operations Manager and talented leader with 10 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

11
11
years of professional experience

Work History

OPERATIONS MANAGER

G2 SECURE STAFF | UNITED AIRLINES
11.2022 - Current
  • Responsible for daily activities of specific of specific operation including staff, scheduling time sheets, andreporting to clients
  • Ensure the performance of all duties with subordinate employees when necessary
  • Schedule personnel daily and provide feedback to the department as a whole
  • Monitor employees' activities then proceed to make adjustments where needed
  • Work and deals courteously and tactfully with fellow employees
  • Effectively communicate with fellow employees and client representatives
  • Report inquires and other major incidents to the department and company
  • Inform supervisors of needs and problems in assigned areas while maintaining cleanliness of immediate workarea and report any maintenance needs
  • Maintain and keep a positive and professional image in response to inquiries from clients, staff, and public witha courteous manner
  • Perform company policies and procedures and achieve company policies
  • Conduct quality assurance service and safety audits to conform to client's specifications and procedures
  • Ensure employees are following all safety requirements through conducting safety briefings, observations, andreview the oversight of their participation of required training
  • Conduct and review proper accident investigations and make a resolvable conclusion.

PHARMACIST TECHNICIAN

WALGREENS
08.2022 - Current
  • Assists the pharmacist under direct supervision in the practice of the pharmacy in accordance with state andfederal regulations
  • Performs tasks with pharmacist within pharmacy department duties of the company's policies and procedures
  • Responsible for using pharmacy systems to obtain patient and drug information and to process prescriptions
  • Assists and coaches other pharmacy technicians in the operation of the pharmacy systems
  • Models and delivers a distinctive and delightful customer service experience to all patients
  • Engaged with patients by greeting them and offering assistance with products and services in the pharmacy
  • Utilize pharmacy systems to enter confidential information of the patient along with drug information that isprescribed by their prescriber
  • To include and ensuring information is entered correctly, filling prescriptions byretrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possibleinteractions
  • Immediately reporting prescription errors to pharmacist on duty and adheres company policies and proceduresin relation to pharmacy errors and the Quality Control Program
  • Assists and conducts administering clinical services with pharmacist of collection with proper labelingblood/urine samples from patients and other clinical services.

SUPERVISOR

UNITED GROUND EXPRESS
06.2021 - 07.2022
  • Provide coaching and direction to the station personnel to achieve or exceed performance expectations
  • Ensure compliance with all safety requirements
  • Provide coaching and direction to achieve or exceed performance and quality standards
  • Set a positive example for the station team members to ensure excellent customer service
  • Maintain a positive work environment, strong employee relations, and collaborative relationships
  • Demonstrate a calm demeanor during periods of high volume or irregular operations
  • Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service
  • Ensure all employees are properly trained and understand their assigned duties
  • Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
  • Ensure the operation functions in a safe, caring, dependable and efficient manner at all times
  • Perform other duties as assigned
  • Supervise Union employees and understand Union rules.

QUALITY CONTROL AUDITOR

UNITED GROUND EXPRESS
03.2021 - 06.2021
  • Established and maintained compliance and assisting with self-auditing procedures
  • Followed and maintained safety management procedures as outlined by United Airlines and UGE's complianceguidelines
  • Maintained compliance with OSHA and FAA's safety advocate, prepare safety briefings, and update safety board
  • Analyzed reports and delivered key trends and escalate issues appropriately.

LEAD/CUSTOMER SERVICE AGENT

UNITED GROUND EXPRESS
04.2019 - 02.2021
  • Assisted and trained other customer service agents with operations of flights in accordance of UGE, FAA, and
  • Airport Operations policies and procedures
  • Coordinated Ground Security and qualified in Compliance
  • Trained and assisted with UGE audits
  • Positively communicated and engaged with passengers to meet their needs and improve travel experiences
  • Independently managed and trained with airport operations
  • Aided management team with Schedule Service for UGE stations
  • Conducted operational coding and decoding for irregular flight schedules.

CUSTOMER SERVICE, G2 SECURE STAFF | UNITED AIRLINES
04.2018 - 04.2019
  • Checked baggage in for passengers
  • Accommodated passenger needs prior to boarding their flights
  • Ensured safety for passengers, flight crew, and flights overall standards for flying
  • Assisted with the needs of the flight crew
  • Altered passenger seating assignments
  • Answered passenger questions, including those regarding flight fares and reservations
  • Calculated fares and accepted payments
  • Made announcements for flights while and during boarding.

MACHINEST MATE | UNITED STATES NAVY
05.2012 - 02.2019
  • Operated and maintained steam turbines and reduction gears for ship propulsion and auxiliary machinery
  • Maintained auxiliary equipment outside of main machinery spaces
  • Aligned piping systems for oil, water, fuel, and steam
  • Controlled operation of turbogenerators used to produce electrical power
  • Cleaned, adjusted, tested, trained, and performed other preventative maintenance
  • Operated and maintained desalination plants
  • Repaired and replaced valves, pumps, heat exchangers, compressors, steam turbines, and hydraulic or pneumaticcontrol devices
  • Controlled and maintained all work orders along with supply shipment for the Engineering Department
  • Worked and build various parts of engineering and aviation engineering equipment while deployed
  • Manufacturing and storing oxygen along with removing carbon dioxide, carbon monoxide, and hydrocarbonsfrom breathable air
  • Maintaining and testing emergency diesel engines, watertight doors, hatches, and mast antenna hoists
  • Repair and replace on-board equipment such as valves, filters, pumps, compressors, and hydraulic andpneumatic devices
  • Operate and repair refrigeration systems and hydraulic systems to cargo elevators
  • Analyze and keep records and reports for all machinery
  • Clean, adjust, test, and perform maintenance on ship's boilers, main engines, turbogenerators, steeringengines, winches, and pumps
  • Conduct and maintain clear speech and communication across the engineering space or department, physicalstamina, and manual dexterity while working with piers as a team.

ASSISTANT MANAGER

KIRKLANDS
06.2017 - 06.2018
  • Monitored achievements of benchmarks and goals
  • Held all team members accountable for individual and team performance
  • Drove profit sales to meet expectations
  • Supported Company Handbook at all times.

Education

B.A. - CHRISTIAN STUDIES

CHARLESTON SOUTHERN UNIVERSITY
2020

Common Core Engineering Program- Machinist Mate - Naval Engineering

U.S. Navy- Engineering School, Great Lakes, IL
05.2012

HIGH SCHOOL DIPLOMA - undefined

NORTH VERMILLION HIGH SCHOOL
2011

Skills

  • Detail oriented
  • Organization focused
  • Excellent communication and interpersonal skills
  • Experienced customer service skills
  • Flexible within workspace and across shifts
  • Results oriented
  • Engineering and aviation safety compliance with OSHA
  • Management leadership
  • Network structural and development
  • Proficient in Microsoft Office, AVTech, SHARES, and SharePoint
  • Regulatory Compliance
  • Business Development Understanding
  • Avid Pro Tools
  • Client Relations
  • Budgeting and Cost Control
  • Employee Motivation
  • Staff Development
  • Process Improvement Strategies
  • Project Planning
  • Cross-Functional Communication
  • Staff Management
  • Systems Implementations
  • Process Improvement
  • Customer Relationship Management
  • Project Development
  • Cost Containment
  • Quality Assurance and Control
  • Business Planning
  • Operations Oversight
  • Multidisciplinary Collaboration
  • Inventory Control
  • Microsoft Office Suite Expertise
  • Goal Attainment
  • Policy and Procedure Implementation
  • Budget Development and Management
  • Performance Monitoring and Evaluation
  • Staff Training
  • Team Leadership
  • Conflict Mediation
  • High-Pressure Environments
  • Supply Chain Distribution
  • Resource Coordination
  • Expense Reports
  • Management
  • Productivity Improvement
  • Schedule Oversight
  • Maintaining Compliance
  • Leadership
  • Business Intelligence
  • Warehouse Operations
  • Planning and Implementation
  • Revenue Generation
  • Assignment Delegation
  • Database Maintenance
  • Management Training
  • Product Management
  • Operation Monitoring
  • Strategic Partnership
  • Microsoft Office Expertise
  • Business Process Re-Engineering
  • Workflow Planning
  • Stakeholder Relations
  • Cultural Awareness
  • Solution Development
  • Planned Equipment Constraints
  • Data Evaluation
  • Oracle Database Management
  • Invoice Processing
  • Health Information Policy and Procedure Development
  • Contract Administration
  • Business Administration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

OPERATIONS MANAGER - G2 SECURE STAFF | UNITED AIRLINES
11.2022 - Current
PHARMACIST TECHNICIAN - WALGREENS
08.2022 - Current
SUPERVISOR - UNITED GROUND EXPRESS
06.2021 - 07.2022
QUALITY CONTROL AUDITOR - UNITED GROUND EXPRESS
03.2021 - 06.2021
LEAD/CUSTOMER SERVICE AGENT - UNITED GROUND EXPRESS
04.2019 - 02.2021
- CUSTOMER SERVICE, G2 SECURE STAFF | UNITED AIRLINES
04.2018 - 04.2019
ASSISTANT MANAGER - KIRKLANDS
06.2017 - 06.2018
- MACHINEST MATE | UNITED STATES NAVY
05.2012 - 02.2019
CHARLESTON SOUTHERN UNIVERSITY - B.A., CHRISTIAN STUDIES
U.S. Navy- Engineering School - Common Core Engineering Program- Machinist Mate, Naval Engineering
NORTH VERMILLION HIGH SCHOOL - HIGH SCHOOL DIPLOMA,

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Morgan Daigle