MORGAN DAUGHERTY
Hampton,Virginia
Summary
Personable Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and works well under pressure. Talented at supporting office operations and physicians by coordinating and safely documenting patient information.
Overview
15
15
years of professional experience
Work History
Chiropractic Assistant & Receptionist
Rebound Chiropractic
Newport News, VA
05.2023 - Current
- Greeted patients, verified insurance and collected co-payments.
- Maintained patient records and updated information in the electronic health record system.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients both in person and over the phone.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
Specialty Sales Team Lead
Target
08.2022 - 04.2023
- Lead multiple businesses by balancing team member expertise and effectively coaching teams in each department
- Plan daily/weekly workload to support business priorities and deliver sales goals
- Plan and execute daily visual changes to ensure sufficient sell through
- Lead assigned business units backroom processes, organization, layout, and replenishment of the salesfloor to ensure product is available for guests
- Build team member confidence to maintain a guest first culture.
Assistant Store Manager
Michael Kors
02.2018 - 02.2022
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness to achieve 6.4 million year-end sales goal
- Checked monthly sales and KPI reports to support operational planning and strategic decision-making
- Recruited, interviewed and hired qualified employees to provide top-quality service
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
- Answered customer questions and addressed problems and complaints in person and via phone
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Oversaw all Operations/Systems for store and trained district on best operational practices.
Operations Manager
Charming Charlie
04.2015 - 10.2017
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
- Performed staff management, task allocation, and materials coordination duties to surpass business goals
- Facilitated timely and comprehensive audit inspections and conducted root cause analysis
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Customer Service Specialist
Shopko
11.2009 - 08.2014
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Answered incoming telephone calls to provide store, products, and services information
- Set up and activated customer accounts.
Education
Apparel Merchandising, & Design -
Iowa State University
Associate in Arts -
NIACC
Skills
- Maintaining Medical Records
- Appointment Scheduling
- Communication Skills
- Medical Billing
- Paperwork coordination
- Call handling
- Payment Collection
- Check-in management
- Intake form processing
- Referral Verification
Accomplishments
- Recognized to the North American top talent group for Michael Kors.
- Traveled to east coast store locations to train and implement operational best practices, conducted loss prevention and safety audits.
- Selected to travel to Baltimore to meet with the Vice President of Michael Kors Outlet stores to discuss and improve Men's Department sales on behalf of District Manager.
References
- Suzy Price, 440-371-0770, Rebound Chiropractic
- Hannah Bristow, 757-613-3287, Michael Kors
- Natasha Heiny, 515-721-3942, Charming Charlie
Timeline
Chiropractic Assistant & Receptionist
Rebound Chiropractic
05.2023 - Current
Specialty Sales Team Lead
Target
08.2022 - 04.2023
Assistant Store Manager
Michael Kors
02.2018 - 02.2022
Operations Manager
Charming Charlie
04.2015 - 10.2017
Customer Service Specialist
Shopko
11.2009 - 08.2014
Apparel Merchandising, & Design -
Iowa State University
Associate in Arts -
NIACC