Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Morgan Davis

Fitchburg,MA

Summary

Dynamic professional with expertise in customer account management, delivering outstanding organizational skills and a commitment to enhancing customer satisfaction. Proven ability to streamline operations, achieving substantial improvements in account coordination and service efficiency. Known for a friendly demeanor and a proactive approach to continuous learning.

Overview

8
8
years of professional experience

Work History

Customer Success Supervisor

All-Star Sporting Goods
Shirley, MA
09.2022 - 08.2024
  • Managed comprehensive account coordination following rigorous operational guidelines of major retail partners.
  • Collaborated with VP of Operations to manage urgent order allocation and processing efficiently.
  • Consistently upheld a positive demeanor amidst rapid, fast-paced work demands.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Carried out in-depth appraisals of applicants throughout interview process.

Customer Success Specialist

All-Star Sporting Goods
Shirley, MA
10.2020 - 08.2022
  • Skillfully navigated high call volumes maintaining professionalism.
  • Addressed emerging problems with customer accounts promptly.
  • Aided consumers in making informed online purchases by applying extensive expertise on products.
  • Evaluated Quality Control claims ensuring compliance with company guidelines.

Chief Medical Scribe

UMass Memorial - HealthAlliance Hospital
Leominster, MA
08.2016 - 09.2019
  • Supervised employee management, recruitment, and scheduling processes.
  • Supported ED physicians by attending patient interviews.
  • Detailed patient histories, reviews of systems, and physical findings on EPIC.
  • Ensured consistent application of Quality Assurance protocols within emergency healthcare settings.
  • Evaluate historical medical data and test results for comprehensive assessments.
  • Compiled detailed documentation of medical procedures completed by healthcare teams.

Customer Service Representative

North Atlantic Medical Services
Leominster, MA
  • Collaborated with hospital and insurance company personnel to meet the medical needs of patients
  • Provided Call Center Assistance to Sleep Apnea and Oxygen clients; Handled customer correspondence
  • Managed 6 mall kiosks and was instrumental in increasing sales and revenue

Education

Bachelor of Science - Business Administration with a concentration in Healthcare Management

Southern New Hampshire University
Manchester, NH
11-2024

Skills

  • Customer account management
  • Schedule management
  • Customer service
  • Data entry
  • Organizational skills
  • Flexible and adaptable
  • Friendly, positive attitude
  • Customer advocacy
  • Strong grammar
  • Fast typing speed
  • Continuous learning attitude

Accomplishments

National Society of Leadership and Success Inducted Member

Timeline

Customer Success Supervisor

All-Star Sporting Goods
09.2022 - 08.2024

Customer Success Specialist

All-Star Sporting Goods
10.2020 - 08.2022

Chief Medical Scribe

UMass Memorial - HealthAlliance Hospital
08.2016 - 09.2019

Customer Service Representative

North Atlantic Medical Services

Bachelor of Science - Business Administration with a concentration in Healthcare Management

Southern New Hampshire University

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Morgan Davis