Morgan Demetruk
Seattle,WA
Summary
Experienced operations and client service professional with 15+ years supporting fast-paced environments across fitness, telecommunications, and hospitality. Adept at managing front office operations, coordinating schedules, handling communications, and maintaining accurate records. Recognized for exceptional organizational skills, attention to detail, and the ability to anticipate needs, streamline processes, and deliver a seamless, high-level client experience.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Studio Manager
Orangetheory Fitness
06.2023 - Current
- Developed and implemented targeted marketing initiatives to drive member acquisition and retention, aligning with key performance indicators
- Oversee daily operations to ensure a high-quality member experience
- Facilitated recruitment, training, and development of staff to cultivate a motivated team
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops
- Enhanced community spirit through strategic member engagement initiatives and event planning
Sales Manager
AT&T
06.2020 - 12.2022
- Led sales team to exceed quarterly targets through strategic planning and execution
- Resolved customer device issues, billing concerns, and account changes in a high-traffic retail environment
- Developed and implemented training programs for staff on service techniques, ensuring consistent delivery of quality service
- Managed front desk operations while mentoring team members and coordinating sales activities
Server Shift Lead, Bartender
Cannonball, The Holding Company, Baja Beach Café
2012 - 01.2020
- Delivered exceptional customer service in high-volume dining environment
- Handled payments, reservations, and guest recovery with diplomacy and care
- Led shift assignments and supported special event promotions
Skills
- Reception management
- Effective client relations
- Phone & Email Communication
- Team support development
- Mediation skills
- Strong organizational skills
- Office & Scheduling Software
- Microsoft Office
- Google Workspace
Certification
- WA State Life/Health Insurance License (Inactive)
- Professional development in customer service, scheduling, and staff training (Orangetheory, AT&T internal)
Timeline
Studio Manager
Orangetheory Fitness
06.2023 - Current
Sales Manager
AT&T
06.2020 - 12.2022
Server Shift Lead, Bartender
Cannonball, The Holding Company, Baja Beach Café
2012 - 01.2020