Morgan Dillingham
Broadview Heights
Summary
Experienced with team leadership, operational management, and strategic planning. Utilizes strong interpersonal and organizational skills to drive departmental success. Track record of enhancing team performance and implementing process improvements.
Overview
8
8
years of professional experience
Work History
PFS Department Supervisor II
Cleveland Clinic
05.2024 - Current
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 20 employees (in 2 different process lines), delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Department Work Leader
Cleveland Clinic
02.2022 - 04.2024
- Supervises the department function and resources in the absence of the Supervisor
- Participates on project teams to build competency around specific department tools and methods for organizational performance improvement
- Conducts quality monitoring by providing training, recommending improved processes and maintaining documented processes and procedures, in addition to Caregiver quality audits
- Manage relationship between team and Marketing & Network Services to ensure proper escalation of claims payment issues
- Manages escalated account, payer, and system issues through completion point
- Serves as contact for interdepartmental communications
- Active participant in the Pathway to Excellence & Knowledge (PEAK) Program
Account Representative II
Cleveland Clinic
06.2019 - 02.2022
- Perform specific operational responsibilities within Revenue Cycle Management for follow-up processes for Medicare and Medicaid HMO Insurance Claims
- Complies and assists with the implementation of management reporting systems to ensure accurate and timely reporting of department goals and results
- Ensures accurate resolution of patient and insurance inquires
- Training of new hires and assisting Supervisor in projects to resolve account issues
- Recommends and executes changes for process improvement for the entire department
- Completion of Professional Advisory Program
Corporate Client Service Associate
Key Bank
03.2019 - 06.2019
- Assists Corporate Clients with inquiries or issues within credit accounts or demand deposit accounts
- Resolve product or service problems by clarifying customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure timely resolution
- Manages large amounts of incoming calls
Personal Banker
PNC Bank
05.2018 - 02.2019
- Determine customer’s financial service needs and goals then prepare proposals to sell service to address their needs while establishing and maintaining relationships with them
- Contact and meet with applicants to explain available services, record applications for loan or credit, disperse funds, or contact them in person, by mail, or phone rejections or approvals
- Greet, direct, and assist customers coming into the branch while fielding phone calls and making outbound calls to bring people into the branch
Assistant Teller Lead
PNC Bank
09.2017 - 05.2018
- Cash checks and payout money after verification of funds, signatures, and other various information
- Records and processes deposits, withdraws, and government reporting
- Balance currency, coins, cash, and transactions daily for an individual drawer and assist co-workers with completing theirs, and then balance the banks records as a whole
- Count currency and coins received and being sent to the Federal Reserve they are accurate
Education
Some College - Business Administration
Cuyahoga Community College
Parma, OH05.2017
Skills
- Critical thinking
- Customer Service
- Communication
- Team Management/training
- Organization
- Department relations
- Staff supervision
- Leadership skills
Timeline
PFS Department Supervisor II
Cleveland Clinic
05.2024 - Current
Department Work Leader
Cleveland Clinic
02.2022 - 04.2024
Account Representative II
Cleveland Clinic
06.2019 - 02.2022
Corporate Client Service Associate
Key Bank
03.2019 - 06.2019
Personal Banker
PNC Bank
05.2018 - 02.2019
Assistant Teller Lead
PNC Bank
09.2017 - 05.2018
Some College - Business Administration
Cuyahoga Community College
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