Summary
Overview
Work History
Education
Skills
Referances
Timeline
Generic

Morgan Dishman

Marysville,WA

Summary

Fresh out of the Veterinary Assistant program, I started working as a technician at Scottsdale Animal Healthcare, where I continued to grow my skills in veterinary medicine. I applied what I learned to transfer to a surgery only clinic, Dr.Kellys. I assisted in 15+ surgical procedures a day, as well as partook in vaccine and consultation appointments in between surgeries. With a proven track record at Dr. Kelly's Surgical Unit, I was offered a remote position after moving to Washington where I now excel in prioritizing patient care and streamlining surgical support, enhancing clinic efficiency. Skilled in diagnostic imaging and customer education, my multitasking abilities and compassionate client interactions foster trust and satisfaction.

Overview

6
6
years of professional experience

Work History

Veterinary Receptionist

Dr.Kellys Surgical Unit
05.2024 - Current
  • Managed multi-line phone system and pleasantly greeted patients. Helped to Improved client retention by providing exceptional customer service to pet owners over the phone, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Assisted 8 veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Maximized appointment availability by effectively coordinating schedules between 8 veterinarians, 6 clinic locations, and clients.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members, and offering suggestions for service improvements.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records, and diligently updating patient information during each visit.
  • Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients, including customer inquiry and complaints.
  • Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues, and responded proactively and positively to rapid change.

Veterinary Surgical Technician

Dr.Kellys Surgical Unit
04.2023 - 05.2024
  • Contributed to 15+ successful surgeries per day through expert handling of anesthesia delivery systems and monitoring patients during procedures.
  • Established trust with pet owners through clear communication of surgical procedures, post-operative expectations, and follow-up care instructions.
  • Optimized inventory management for surgical supplies by tracking usage patterns and reordering items proactively to avoid shortages or delays in treatment.
  • Demonstrated adaptability when faced with complex surgical cases or unexpected complications, effectively supporting the veterinary surgeon throughout the procedure.
  • Reduced patient recovery time with careful monitoring of vital signs and administering medications as per veterinarian''s instructions.
  • Improved patient outcomes by assisting in various surgical procedures and providing pre-and post-operative care.
  • Prepared surgical instruments and equipment with meticulous attention to detail, ensuring all tools were in proper working condition before use.
  • Ensured accurate recordkeeping for each surgery by diligently documenting procedure details, medication administration, and patient progress.
  • Upheld strict standards of cleanliness throughout all aspects of the clinic including kennels, exam rooms, and surgical suites to minimize infection risks.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care as well as detailed records of animal health care and diagnostic treatments.
  • Administer medications, vaccines, prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics under the care of a Veterinarian.
  • Performed dental cleanings using ultrasonic scaler, charted teeth, and assisted with extractions when allowed.

Veterinary Technician

Scottsdale Animal Healthcare
04.2020 - 03.2023
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians and fellow technicians from potential harm using Fear Free techniques.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Conducted diagnostic tests such as blood work, and x-rays, to aid in accurate diagnosis and treatment planning.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.

Pet Hotel Manager

PetSmart
12.2018 - 02.2020
  • Developed strong relationships with clients through transparent communication and excellent service, resulting in repeat business and referrals.
  • Managed inventory of pet supplies, ensuring adequate stock levels were maintained while minimizing waste.
  • Implemented staff training programs to enhance team members'' skills, knowledge, and abilities in caring for diverse breeds and species of animals.
  • Supervised team members in performing daily cleaning tasks efficiently while adhering to strict sanitation guidelines.
  • Established partnerships with local veterinarians to provide emergency medical assistance when necessary, ensuring prompt attention for guests in need of care.
  • Performed regular facility inspections to identify potential hazards or maintenance needs before they impacted guest safety or comfort.
  • Maintained detailed records of guest stays, vaccinations, medical conditions, and special needs to ensure personalized care was provided for each animal.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.

Education

Veterinary Assistant

Pima Medical Institute
Phoenix, AZ
05-2020

High School Diploma -

North Canyon High School
Phoenix, AZ
05-2017

Skills

  • Prioritization
  • Intravenous injection
  • Diagnostic Imaging (body and oral)
  • Customer interaction and care education
  • Chart updating, Recordkeeping and Confidentiality
  • Hospital maintenance
  • Veterinary software and telephone management
  • Surgical procedures and general anesthesia monitoring
  • Procedure billing
  • Multitasking Abilities

Referances

Dr.Kellys Surgical Unit

Erica DiJulio , Hospital Manager (602) 828-9916

Sarah Sutter, Company Lead (801) 634-6570

Kelly Medal , Reception Manager (480) 285-7261


Scottsdale Animal Healthcare 

Marissa Mills , Hospital Lead (602) 819-7744

Kacee Elias, Hospital Lead (602) 391-5167

Timeline

Veterinary Receptionist

Dr.Kellys Surgical Unit
05.2024 - Current

Veterinary Surgical Technician

Dr.Kellys Surgical Unit
04.2023 - 05.2024

Veterinary Technician

Scottsdale Animal Healthcare
04.2020 - 03.2023

Pet Hotel Manager

PetSmart
12.2018 - 02.2020

Veterinary Assistant

Pima Medical Institute

High School Diploma -

North Canyon High School

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Morgan Dishman