Morgan Dodson
Kissimmee,FL
Summary
Dedicated towards creating positive visitor experiences by welcoming guests, providing information on park events and times, and ensuring safety for all guests.
Overview
5
5
years of professional experience
Work History
Park Greeter
Walt Disney World
02.2024 - Current
- Greets and communicates with guests in a friendly and upbeat manner
- Helps resolve guest conflicts in a quick and efficient manner
- Welcomes guests into the park as their first point of contact
- Informs guests about events, times, and other necessary information as it changes day to day
Food and Beverage Host
Walt Disney World
07.2023 - 02.2024
- Attends to park guests
- Prepares food and drinks for customers
- Operates a register or POS system
- Provides customer service and support
- Helps maintain guest safety
- Maintains a clean environment both in food preparation and on stage spaces
- Enhances guest's experiences and helps to create lasting memories
Intern
Central Florida Hotel and Lodging Association
01.2023 - 05.2023
- Assists CFHLA executives with their daily initiatives
- Uses Microsoft Word, Powerpoint, and Excel to create documents, spreadsheets, and PowerPoint to support events and data analysis
- Greets and directs attendees to the correct meeting areas
- Performs front office activities such as greeting customers, meetings, and event support
- Engages with customers around events and executive meetings
Scare Actor
Phillips Farms
09.2019 - 11.2020
- Worked to make an immersive experience for guests
- Collaborated with other actors and support members
- Focused on customer service
- Worked in costume, makeup, and prop design
- Mentored new actors
- Interacted with guests in a positive manner to enhance their experience
Education
Bachelor of Science - Theme Park and Attraction Management
University of Central Florida
Orlando, FL11-2025
Skills
- Customer Service Skills
- Punctuality
- Positivity
- Computer Literacy
- Microsoft Office Applications Knowledge
- Communication Skills
- Interpersonal Skills
- Basic Knowledge of POS Systems
- Guest Service Skills
- Patience and composure
- Quick decision making
- Reliability and punctuality
Community Service
- Scouting, Actively participated as a Venture Scout for 2 Years, Social Director, Coordinated the trail cleanup trip at Lake Crabtree County Park in NC for 12 scouts in 2019, Participated in the Feed the Hungry charity event in 2020
- Phillips Farms, Cary, NC, Scare Actor, Seasonal, 2019, 2020, Worked to make an immersive experience for guests, Collaborated with other actors and support members, Focused on customer service, Worked in costume, makeup, and prop design, Mentored new actors, Interacted with guests in a positive manner to enhance their experience
Timeline
Park Greeter
Walt Disney World
02.2024 - Current
Food and Beverage Host
Walt Disney World
07.2023 - 02.2024
Intern
Central Florida Hotel and Lodging Association
01.2023 - 05.2023
Scare Actor
Phillips Farms
09.2019 - 11.2020
Bachelor of Science - Theme Park and Attraction Management
University of Central Florida
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