Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morgan Doll

Akron,OH

Summary

Meticulous professional with a background in verifying insurance benefits and coordinating financial plans for patients. An established Financial Coordinator known for taking on additional responsibilities with poise and grace.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Assistant

Affordable Dentures & Implants
04.2024 - Current
  • Managed front desk operations, ensuring seamless customer service and efficient appointment scheduling.
  • Coordinated communication between departments, facilitating timely information exchange and issue resolution.
  • Developed and maintained filing systems, ensuring organized documentation for easy access and retrieval.
  • Trained new staff on front desk procedures, enhancing team efficiency and consistency in service delivery.
  • Handled payment and bill processing, change giving and payment collecting for guests.

Financial Coordinator

Dominion Orthodontics
02.2021 - 10.2023
  • Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
  • Reduced claim denials, ensuring accuracy in insurance verification and pre-authorization processes.
  • Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
  • Increased efficiency in the billing department through regular audits, identifying errors, and providing training to staff members as needed.

Wireless Sales Expert

Wireless Advocates
02.2018 - 12.2022
  • Increased customer satisfaction by providing personalized assistance in selecting wireless products and services.
  • Boosted store revenue through upselling and cross-selling of wireless devices, accessories, and plans.
  • Demonstrated advanced product knowledge to address customer inquiries and troubleshoot technical issues.
  • Enhanced customer loyalty with timely follow-up on service inquiries and effective resolution of concerns.

Education

Nursing

University of Akron
Akron, OH

Associate of Applied Science - Dental Assisting

ECPI University
Richmond
12.2019

Skills

  • Appointment Scheduling
  • Benefits Knowledge
  • Telephone Etiquette
  • Benefits Explanation
  • Payment Collection
  • General Ledger
  • Insurance Documentation Processing
  • Computer Literacy
  • Critical Thinking
  • Excellent Communication
  • Medical Terminology Understanding
  • Medical Billing Proficiency

Certification

STNA

Timeline

Front Desk Assistant

Affordable Dentures & Implants
04.2024 - Current

Financial Coordinator

Dominion Orthodontics
02.2021 - 10.2023

Wireless Sales Expert

Wireless Advocates
02.2018 - 12.2022

Associate of Applied Science - Dental Assisting

ECPI University

Nursing

University of Akron

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