Morgan Dougherty
Long Beach,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hyatt Regency Huntington Beach Resort and Spa
02.2025 - Current
- Manage check-in and check-out processes efficiently, enhancing guest flow and satisfaction.
- Coordinate guest services, addressing inquiries and resolving issues promptly to maintain high service standards.
- Maintain accurate reservations using property management system, optimizing room allocation and occupancy rates.
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Deliver outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Seasonal Greeter
Hyatt Regency Huntington Beach Resort and Spa
05.2024 - Current
- Manage a high volume of covers up to 400 customers a days.
- Provide friendly, attentive service throughout peak times for responsive customer care.
- Trained new team members on hospitality protocols and customer service best practices for consistent performance.
- Manage reservation system, optimizing table turnover and guest experience.
Receptionist
Rise Up Athletics
07.2021 - 07.2025
- Processed payments for tuition.
- Managed phone calls, voicemails, and emails.
- Scheduled classes and parties.
- Supervised athletes, coaches, and spectators.
- Strong multitasking abilities in completing tasks and customer service.
- Handled sensitive information with clients and maintained confidentiality.
- Organized, maintained and updated information in computer databases.
Education
Bachelor of Arts - Criminology, Law, And Society
University of California, Irvine
Irvine, CA06-2027
Skills
- Time management
- Initiative-taking
- Guest relations
- Problem-solving skills
- Oral and writing communication
- Conflict management
- Departmental support
- Attention to detail
Affiliations
- Gamma Phi Beta Sorority - Delta Eta Chapter
Timeline
Front Desk Receptionist
Hyatt Regency Huntington Beach Resort and Spa
02.2025 - Current
Seasonal Greeter
Hyatt Regency Huntington Beach Resort and Spa
05.2024 - Current
Receptionist
Rise Up Athletics
07.2021 - 07.2025
Bachelor of Arts - Criminology, Law, And Society
University of California, Irvine