Morgan Drennan
Iowa Park,TX
Summary
Proven Patient Care Coordinator at Orthopaedic & Sports Therapy Center, adept in HIPAA compliance and critical thinking. Excelled in enhancing patient satisfaction and confidentiality, showcasing exceptional organizational and customer service skills. Demonstrated ability to remain calm under pressure, significantly improving patient care and experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Orthopaedic & Sports Therapy Center
06.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Physical Therapy Technician
Orthopaedic & Sports Therapy Center
06.2023 - 03.2024
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
Waitress /Drive-Thru Cashier
Chicken Shack
01.2023 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Vernon High School
Vernon, TX05.2023
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Insurance Verification
- Patient Care Coordination
- Patient Care
- Calm and Effective Under Pressure
- Benefits Explanation
- Patient confidentiality
Certification
Medical Assistant
CPR
CNA
Timeline
Patient Care Coordinator
Orthopaedic & Sports Therapy Center
06.2023 - Current
Physical Therapy Technician
Orthopaedic & Sports Therapy Center
06.2023 - 03.2024
Waitress /Drive-Thru Cashier
Chicken Shack
01.2023 - 04.2023
High School Diploma -
Vernon High School
Medical Assistant
CPR
CNA
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