Morgan Dunlap
Tallahassee,FL
Summary
Hospitality Industry specialist with years of experience in management. My years include managing in sales, sub contracting teams, and restaurants.
Experienced in driving customer engagement and enhancing team performance. Known for implementing effective training programs and maintaining high service standards to ensure guest satisfaction and operational excellence.
Weather you are looking to grow an employee to become a key member of a team or are looking for a leader to give guidance, I can say with confidence that your search is over with this application.
Overview
7
7
years of professional experience
Work History
Head Line Chef
First Watch Cafe
Tallahassee, FL
01.2024 - 03.2025
- Oversaw kitchen operations, ensuring food quality and safety standards met consistently.
- Maintained inventory control, minimizing waste through careful ingredient management and forecasting needs.
- Contributed positively towards workplace morale through active participation in team meetings aimed at continuous improvement.
- Trained and mentored junior kitchen staff, fostering skills in food preparation and presentation techniques.
- Collaborated with management to streamline kitchen workflows, enhancing efficiency during peak hours.
Manager
Walk-On's Bistreaux & Bar
Tallahassee, FL
03.2021 - 12.2023
- Oversaw daily operations, ensuring smooth restaurant workflows and high service standards.
- Trained and mentored staff, fostering a culture of teamwork and customer focus.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented cost-saving measures, enhancing profitability while maintaining quality service.
- Developed training programs to improve employee performance and retention rates.
- Coordinated special events, increasing community engagement and boosting sales revenue.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager
Perry Lynns Smokehouse
Quincy, FL
07.2018 - 09.2020
- Analyzed customer feedback to drive menu adjustments and enhance guest experiences.
- Ensured compliance with health regulations, maintaining a safe environment for staff and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Coordinated special events, increasing community engagement and boosting sales revenue.
Education
High School Diploma -
Frankford H.S.
Philadelphia, PASkills
- Cooking techniques
- Team management
- Sanitation standards
- Kitchen operations
- Menu development
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Menu memorization
- Inventory control and record keeping
- Staff management
- Staff scheduling
- Customer loyalty
- Full service restaurant background
- Restaurant operations management
Accomplishments
- Community outreach to increase community support for the business.
- Marketing strategies to increase profit margins.
- Experience in operating both front and back of the house to ensure good work flow and satisfying guest experiences during services.
- Cross training to give in house opportunities to staff for management
Timeline
Head Line Chef
First Watch Cafe
01.2024 - 03.2025
Manager
Walk-On's Bistreaux & Bar
03.2021 - 12.2023
Manager
Perry Lynns Smokehouse
07.2018 - 09.2020
High School Diploma -
Frankford H.S.