MORGAN DUNN
Ozark,AL
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to a helpdesk role. Experienced in Active Directory, inbound and outbound calling, hardware installation, and service ticket procedures and software. Adapts easily to changing software, processes, and technological environments.
Overview
1
1
year of professional experience
Work History
Information Technology Intern
City of Dothan Government
Dothan, AL
05.2023 - 12.2023
- Assisted in setting up and configuring workstations, peripherals, and network equipment.
- Traveled to various company locations and successfully completed hardware installation projects within specified timelines.
- Configured diverse mobile devices to cater to the distinct needs of multiple departments.
- Assisted in conducting hardware and software inventory checks, namely remotely checking devices into KACE inventory management using command line.
- Developed a basic familiarity with Active Directory, including user account management and password resets.
- Identified system data, hardware or software components to meet user needs.
Customer Service Representative
Troy University
Troy, AL
07.2022 - 05.2023
- Effective communication skills, orally and written, to understand the caller's query and provide them with the best solutions.
- Help callers troubleshoot technical problems they encounter with Troy services.
- Stay up to date with current information and software used by all Troy campuses to provide users with the most accurate answers.
- Handled diverse user support tickets, effectively determining when to escalate to specialized departments for prompt resolution.
Education
Bachelor of Science - Computer Science
Troy University
Troy, Alabama05.2024
Skills
- User Support
- Troubleshooting Methods
- Technical Support
- Hardware Installation
- Active Directory
- Customer Service
Timeline
Information Technology Intern
City of Dothan Government
05.2023 - 12.2023
Customer Service Representative
Troy University
07.2022 - 05.2023
Bachelor of Science - Computer Science
Troy University
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