Morgan Dunnings
Americus,GA
Summary
Results-driven Head Cashier recognized for high productivity levels and efficient task completion. Skilled in cash handling, customer service, and inventory management. Excel in communication, leadership, and problem-solving, ensuring smooth operations and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Head Cashier
Lowe’s
Americus, Georgia
11.2024 - Current
- Managed cash register operations and ensured accurate transactions for customers.
- Supervised cashier team and provided training on customer service practices.
- Handled cash reconciliation and balanced registers at the end of shifts.
- Assisted customers with product inquiries and resolved checkout issues promptly.
- Coordinated with management to implement store promotions and sales strategies.
- Processed returns and exchanges according to company policies effectively.
- Collaborated with team members to enhance overall customer shopping experience.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Assisted other departments when needed by providing additional support during busy periods.
- Shadowed staff in various departments to understand their functions to provide coverage and keep store operational.
Cashier
Dairy Queen Grill & Chill
Americus, Georgia
01.2020 - 07.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and gift card payments securely.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions efficiently and accurately.
- Issued receipts, refunds, credits or change due to customers.
- Maintained work area and kept cash drawer organized.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained clean and organized workstations throughout shifts.
- Answered customer questions and provided store information.
- Answered customers' questions and provided information on store procedures or policies.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers with menu selections and special requests.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Built and maintained productive relationships with employees.
Education
Sumter County High School
Americus, GASome College (No Degree) - Early Childhood Care And Education
South Georgia Technical College
Americus, GASkills
- Cash handling
- Transaction processing
- Credit card processing
- Cash handling procedures
- Store opening and closing
- Retail management
- Customer service
- Team collaboration
- Multi-tasking skill
- Time management
- Attention to detail
- Problem solving
- Conflict resolution
- Effective communication
- Verbal/written communication
- Leadership
- Employee engagement and motivation
References
References available upon request.
Timeline
Head Cashier
Lowe’s
11.2024 - Current
Cashier
Dairy Queen Grill & Chill
01.2020 - 07.2022
Sumter County High School
Some College (No Degree) - Early Childhood Care And Education
South Georgia Technical College