Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Duran

Jacksonville,FL

Summary

Results-driven professional with over 10 years of experience surpassing targets and cultivating lasting client connections. Demonstrated success in B2B sales, relationship management, and securing high-value deals across corporate and non-profit sectors. Proficient in consultative selling, fostering relationships, and collaborating across functions. Eager to bring expertise to a dynamic team as a dedicated full-time sales professional.

Overview

12
12
years of professional experience

Work History

Fundraising Manager

Roots for Life
04.2021 - Current
  • Increased annual donations from $100,000 to $240,000 in 2024.
  • Designed and implemented fundraising strategies to enhance donor engagement and retention.
  • Managed relationships with key stakeholders, fostering partnerships to support fundraising initiatives.
  • Coordinated fundraising events, ensuring seamless execution and participant satisfaction.
  • Developed compelling proposals and presentations to secure financial support from potential donors.
  • Wrote monthly newsletters using Mail Chimp and Flodesk to communicate the organization's progress with financial supporters.

Customer Advocate

Paycor
06.2019 - 03.2021
  • Assisted an average of 40 clients a day through phone and email to ensure understanding of Paycor's software to meet the payroll and HR needs of businesses.
  • Exceeded CSAT goal of 4.5, ranking #1 for customer satisfaction on team for 3 quarters in a row.
  • Resolved difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Mentored junior staff on best practices in customer interaction and problem resolution.
  • Collaborated with cross-functional teams to resolve complex customer issues.
  • Identified opportunities for upselling and cross-selling, driving revenue growth while meeting client's needs.

Associate Sales Manager/Account Executive

Colonial Life
01.2018 - 05.2019
  • #1 new Account Executive in Miami in 2018 based on annualized premium sold.
  • Executed end-to-end sales cycle from prospecting, presenting and closing deals with key decision makers, including c-level executives, owners and HR professionals, using consultative selling.
  • Networked and fostered relationships with insurance brokers to establish mutually beneficial partnerships and reach sales goals.
  • Serviced existing accounts by assisting with claims, enrolling new policies, and conducting monthly follow-up calls.
  • Mentored 3-5 sales interns each quarter, through shadowing in sales presentations and training in implementing the sales cycle, fostering professional growth and performance improvement.
  • Managed cross-functional teams to optimize sales processes and improve operational efficiency.

Sales Apprentice

Colonial Life
10.2017 - 12.2017
  • Prospected potential clients, conducting up to 200 cold calls a week, and delivering brochures to businesses
  • Prepared and conducted sales call dialogue for up to 5 product presentations a week
  • Shadowed 2-5 sales agents a week, to improve implementation and understanding of sales process
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Cultivated relationships with clients to ensure satisfaction and retention.
  • Developed strategic sales presentations tailored to client needs and market trends.

Assistant Manager

The Cheese Course
11.2015 - 10.2017
  • Supervised team of 15-20 employees ensuring cooperation to reach goal of exceptional customer service.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Directed daily operations, ensuring optimal inventory management and product freshness.
  • Implemented marketing strategies to attract new customers, increasing foot traffic.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Sales Associate

Fit2Run
07.2015 - 11.2015
  • Consistently exceeded sales quotas for shoe and accessory sales.
  • Created floor plan models to advertise store promotions, using strategic choices of shoes, apparel, and accessories.
  • Educated customers on 20+ brands of merchandise to reach and exceed sales goals.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Special Event Host/ Lead Cashier

Full Throttle Indoor Karting
03.2013 - 06.2015
  • Organized and planned over 50 Corporate Track Rental Parties.
  • Collaborated with food vendors to generate customized food options based on each company's preferences.
  • Led a team of five individuals to sell annual memberships, offering discounts and promotions to ensure high customer retention rates.
  • Coordinated event logistics, ensuring seamless execution of diverse activities for various client needs.
  • Managed cash drawer audits, minimizing discrepancies through diligent oversight.

Education

Bachelor of Science - International Business and Marketing

Florida International University
Miami, FL
04.2019

Skills

  • Client acquisition and retention
  • Closing sales
  • Adaptability
  • Problem solving
  • Organization
  • Active listening
  • Presentations and public speaking

Timeline

Fundraising Manager

Roots for Life
04.2021 - Current

Customer Advocate

Paycor
06.2019 - 03.2021

Associate Sales Manager/Account Executive

Colonial Life
01.2018 - 05.2019

Sales Apprentice

Colonial Life
10.2017 - 12.2017

Assistant Manager

The Cheese Course
11.2015 - 10.2017

Sales Associate

Fit2Run
07.2015 - 11.2015

Special Event Host/ Lead Cashier

Full Throttle Indoor Karting
03.2013 - 06.2015

Bachelor of Science - International Business and Marketing

Florida International University

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