Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Dwiggins

Columbia,MO

Summary

Dynamic leader with proven success in enhancing customer satisfaction and team performance at Lululemon. Excelled in staff training and development, elevating service standards. Achieved notable business growth through strategic decision-making and customer relations. Skilled in money handling and fostering a culture of continuous improvement.

Overview

5
5
years of professional experience

Work History

Assistant Manager Guest Experience

Lululemon
07.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service/sales expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Implemented staff training programs to elevate service standards and knowledge.

Assistant Manager Customer Operations

Old Navy
09.2022 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Owner

Hair House of Clayton
08.2019 - 09.2022
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Cosmetology License

National Academy of Beauty Arty
St Louis, MO
03-2008

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Staff training and development
  • Employee scheduling
  • Recruiting and interviewing

Timeline

Assistant Manager Guest Experience

Lululemon
07.2023 - Current

Assistant Manager Customer Operations

Old Navy
09.2022 - 06.2023

Owner

Hair House of Clayton
08.2019 - 09.2022

Cosmetology License

National Academy of Beauty Arty

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Morgan Dwiggins