Morgan Earley
Summary
Dedicated Administrative professional with expertise in anticipating professional needs and proactively identifying and resolving problems. Offering keen attention to detail and strong decision-making skills. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, mindful and productive professional when working with little to no supervision. Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant to Director
University of Utah-Salt Lake City, UT
2021.07 - Current
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Built and maintained excellent partner relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Participation in various roles within all sporting and special events hosted at the stadium and arena. Including artist relations and hospitality.
Brand Associate
Athleta-Salt Lake City, UT
2020.09 - 2021.07
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Front Desk and Customer Service
Gold's Gym/VASA Fitness-Salt Lake City, UT
2010.02 - 2020.03
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Licensing Specialist, SSW
RISE Services, Inc.-Draper, UT
2017.03 - 2020.02
- Licensing Specialist, SSW responsible for recruiting, interviewing, completing home studies, and taking prospective professional/foster parents through the licensing process
- Supporting professional/foster parents in renewing requirements and keeping their files current
- Assisting in pairing clients/children with professional foster parents.
- Stayed up-to-date on Utah laws and licensing requirements to complete accurate and efficient reviews.
- Provided professional services and support in a dynamic work environment.
- Performed routine data entry or document management.
National Accounts Case Manager
Crump Life Insurance Services-Salt Lake City, UT
2016.04 - 2017.02
- Maintain primary ownership of cases during the underwriting process
- Engaging in frequent communication and coordination between life insurance agents, life insurance carriers, and internal resources
- Responsible for setting their agent's expectations appropriately and providing stellar customer service experience throughout the process.
- Established and maintained relationships with insurance companies, agents and underwriters.
Caseworker, SSW
THE STATE OF UTAH, DIVISION OF CHILD AND FAMILY SERVICES-Bountiful, UT
2010.11 - 2016.04
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Documented progress in treatment plans and maintained updated case records.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Advocated for client rights and represented client interests at administrative hearings.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Monitored clients' progress to adjust treatment plans accordingly.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted clients in identifying community resources and connecting with appropriate services.
Activities Leader
Camp Kostopulos-Salt Lake City, UT
2011.05 - 2012.05
- Coordinated, planned, developed and implemented activities designed to enrich lives of individuals of all ages and varying abilities.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported participants to and from locations.
- Provided feedback and guidance to program participants regarding progress and development.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
Bachelor of Science - Human Development Child Family Studies-Social Work
UNIVERSITY OF UTAH
Salt Lake City, UT05.2009
Coursework - Criminal Justice and Sociology
Weber State University
Ogden, UT05.2005
Skills
- Represented the University of Utah as Cheerleader while maintaining academics and full time employment (4 years)
- Building and maintaining relationships
- Detail oriented and aware
- Administrative and management experience
- Problem solving and decision making abilities
- Meeting planning and event coordination
- Professional and mature
- Clear and concise communicator
- Go getter
- Social media knowledge
- Creative
- Observant
- Quicker learner
Certification
SSW, 09/01/16
Additional Information
Strong ability to multitask and thrive in a professional environment. Detail-oriented and efficient. Pleasant demeanor. Articulate public speaker. Goal setting and Implementation. Solid effective communication skills, both written and verbal. Ability to learn and adapt quickly. Ambitious and aware.
Timeline
Administrative Assistant to Director
University of Utah-Salt Lake City, UT
2021.07 - Current
Brand Associate
Athleta-Salt Lake City, UT
2020.09 - 2021.07
Licensing Specialist, SSW
RISE Services, Inc.-Draper, UT
2017.03 - 2020.02
National Accounts Case Manager
Crump Life Insurance Services-Salt Lake City, UT
2016.04 - 2017.02
Activities Leader
Camp Kostopulos-Salt Lake City, UT
2011.05 - 2012.05
Caseworker, SSW
THE STATE OF UTAH, DIVISION OF CHILD AND FAMILY SERVICES-Bountiful, UT
2010.11 - 2016.04
Front Desk and Customer Service
Gold's Gym/VASA Fitness-Salt Lake City, UT
2010.02 - 2020.03
Bachelor of Science - Human Development Child Family Studies-Social Work
UNIVERSITY OF UTAH
Coursework - Criminal Justice and Sociology
Weber State University
SSW, 09/01/16
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