Morgan Easley
Administrative Professional
Toledo,WA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Family Manager
Household Management
02.2024 - Current
- Managing household schedules, appointments, and family activities demonstrates your ability to prioritize and coordinate tasks efficiently, which is essential for scheduling appointments in the company
- Interacting with various individuals, including children, family members, and service providers, showcases your communication skills and ability to greet and engage with people effectively, which is crucial for the greeter aspect of the role
- Maintaining a well-organized home environment, including managing budgets, scheduling maintenance tasks, and keeping track of supplies, demonstrates your organizational skills, which are vital for scheduling appointments and coordinating logistics in the company
- Handling unexpected situations and finding solutions on the spot, such as resolving conflicts between family members or dealing with household emergencies, illustrates your ability to think quickly and adapt to changing circumstances, skills that are valuable in a dynamic work environment like a heating and cooling company
- Managing household paperwork, including bills, medical records, and important documents, highlights your attention to detail, which is essential for accurately scheduling appointments and maintaining records in the company's system.
Cosmetology Student
Centralia Beauty College
03.2023 - 02.2024
- Managed simultaneous responsibilities during peak salon hours, including attending to multiple clients, maintaining cleanliness, and assisting colleagues
- Prioritized tasks effectively to ensure all clients received prompt and attentive service
- Balanced competing demands with poise and professionalism, consistently meeting or exceeding client expectations
- Coordinated with team members to streamline workflows and maximize efficiency
- Demonstrated exceptional organizational skills in a fast-paced environment, maintaining order and efficiency even during busy periods.
Clerk Assistant II
City Of Napavine
Napavine, WA
01.2018 - 02.2023
- Provided administrative support to various departments within City Hall, including filing documents, organizing records, and managing correspondence
- Assisted in processing and filing official documents such as permits, licenses, and applications, ensuring accuracy and compliance with regulations
- Responded to inquiries from citizens and other government agencies, providing information and assistance in person, over the phone, and via email
- Scheduled appointments, meetings, and events for department heads and staff members, coordinating logistics and ensuring efficient use of time and resources
- Collaborated with colleagues to streamline office procedures and improve workflow, contributing to increased efficiency and productivity
- Maintained confidentiality and discretion when handling sensitive information and documents, adhering to privacy guidelines and protocols
- Conducted research and compiled data as needed to support departmental projects and initiatives, contributing to informed decision-making processes
- Assisted with special projects and events as assigned, demonstrating flexibility and a willingness to contribute to the team's success.
Office Assistant
Fred Meyer, RSC
09.2017 - 12.2017
- Reviewed shipping discrepancy checklist for adequate and accurate invoicing sent to vendors.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Generated reports and maintained accurate records of vendors using Microsoft Excel and Access ensuring data integrity.
- Attended weekly safety meetings.
Personal Sabbatical
Not Applicable
07.2016 - 08.2017
- Took a voluntary hiatus from professional endeavors to prioritize personal well-being and family responsibilities
- Embraced the journey of pregnancy and focused on preparing emotionally and physically for the arrival of a new family member
- Utilized the time for personal growth, reflection, and nurturing important relationships
- Now returning to the workforce with renewed energy, commitment, and a strengthened sense of purpose.
Store Manager
Sears
03.2016 - 06.2016
- Greeted customers, assessed their needs, and provided relevant information and assistance
- Ensured customer satisfaction by addressing concerns and providing solutions in a timely manner
- Coordinated tasks and assignments to maximize productivity and optimize workflow
- Scheduled appointments, meetings, and events, coordinating logistics and ensuring seamless execution
- Implemented solutions to overcome obstacles and improve performance, leading to increased customer satisfaction and profitability
- Supervised and motivated a team of employees, fostering a positive work environment and encouraging collaboration and teamwork
- Managed inventory levels, ensuring accuracy and completeness of records and minimizing stock discrepancies
- Reviewed documentation and reports for accuracy and completeness, identifying and correcting errors as needed.
Food Clerk
Safeway
01.2015 - 07.2015
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Prepared high-quality food items, adhering to recipes and presentation standards for customer enjoyment.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted customers in finding proper products and offering suggestions.
Customer Service Representative
Xerox
09.2014 - 11.2014
- Handled customer inquiries, complaints, and technical issues related to cell phone services and products
- Provided personalized assistance to customers, addressing their concerns and ensuring satisfaction with the company's offerings
- Analyzed customer needs and provided appropriate solutions, including troubleshooting tips and product recommendations
- Managed high call volumes and multiple inquiries simultaneously, efficiently prioritizing tasks to meet customer needs
- Developed expertise in cell phone features, specifications, and troubleshooting procedures, enabling informed assistance to customers.
Hostess
Great Wolf Lodge
10.2012 - 07.2014
- Greeted and welcomed guests to the restaurant, providing a positive first impression and ensuring a pleasant dining experience
- Coordinated with servers, kitchen staff, and management to maintain smooth operations during peak hours and special events
- Scheduled dining reservations and private events, coordinating logistics and ensuring timely execution of services
- Managed wait times and seating assignments efficiently, minimizing guest wait times and optimizing restaurant flow
- Collaborated with restaurant staff and management to coordinate guest services and resolve any operational challenges.
Education
High School Diploma -
Winlock APOLO High School
Winlock, WA 04.2011 - 06.2012
Skills
- Data Entry
- Time Management; Prioritization & Deadline-oriented
- Records Management; Retention, Dispoition & Archiving
- Customer and client relations
- Computer Proficiency
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Microsoft Office Suite; Word, Excel, PowerPoint, & Outlook
- Professional Communication; Verbal, Interpersonal & Written
- Scheduling and calendar management
- Tech-Savvy
- Budget Planning
Certification
- Open Public Meetings Act/Public Records Request - March 2020
- Crisis Communication for the Front Desk - October 2019
Accomplishments
- Documented and resolved utility billing discrepancies which led to an increase of over $100,000 per bi-monthly billing cycle.
- Used Microsoft Excel to develop revenue and expenditure forecasting spreadsheets for Annual Budget preparation.
- Achieved 40% increase in office productivity through effectively helping with financial management.
- Collaborated with team of 4 department executives regarding their expectation of department specific information online in the development of redesigning the city website.
- Achieved 99% accuracy in invoicing by introducing proper audit procedures for utility billing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceQuote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Languages
English
Native or Bilingual
Timeline
Family Manager
Household Management
02.2024 - Current
Cosmetology Student
Centralia Beauty College
03.2023 - 02.2024
Clerk Assistant II
City Of Napavine
01.2018 - 02.2023
Office Assistant
Fred Meyer, RSC
09.2017 - 12.2017
Personal Sabbatical
Not Applicable
07.2016 - 08.2017
Store Manager
Sears
03.2016 - 06.2016
Food Clerk
Safeway
01.2015 - 07.2015
Customer Service Representative
Xerox
09.2014 - 11.2014
Hostess
Great Wolf Lodge
10.2012 - 07.2014
High School Diploma -
Winlock APOLO High School
04.2011 - 06.2012
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