Morgan Edwards
Fayetteville,NC
Summary
Well-qualified Human Resources Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Human Resources Assistant
Aramark
12.2023 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Utilized spreadsheets to organize, analyze, and present data in a clear and concise manner.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Patient Services Worker
Aramark
05.2023 - 12.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Customer Service Lead
Food Lion Grocery
04.2017 - 01.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Customer Experience Manager
Michael's Arts & Crafts Store
01.2012 - 12.2015
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Skills
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
- Conflict Management
- Employee Relations
- Onboarding Coordination
- Computer Literacy
Timeline
Human Resources Assistant
Aramark
12.2023 - Current
Patient Services Worker
Aramark
05.2023 - 12.2023
Customer Service Lead
Food Lion Grocery
04.2017 - 01.2019
Customer Experience Manager
Michael's Arts & Crafts Store
01.2012 - 12.2015
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