Morgan Elizabeth
Summary
Dynamic professional with extensive experience in a wide range of customer focused management roles. Excelling in staff management and customer relationship management. Proven track record of enhancing customer satisfaction and driving sales growth through strategic initiatives and effective team leadership. Skilled in inventory control and fostering a collaborative work environment for optimal performance.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Hudson Restaurant
08.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Property Manager
Metropolitan Management Company
05.2018 - 08.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
General Manager
Cafe Pettirosso
03.2013 - 05.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Education
Associate of Arts - Sociology
Seattle Central Community College
Seattle, WASkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Customer relationship management (CRM)
- Business development
- Human resources
- Sales techniques
- Customer retention
- Sales coaching
Timeline
Assistant General Manager
Hudson Restaurant
08.2023 - Current
Property Manager
Metropolitan Management Company
05.2018 - 08.2023
General Manager
Cafe Pettirosso
03.2013 - 05.2018
Associate of Arts - Sociology
Seattle Central Community College
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