Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well known for creating a positive workplace and excellent client satisfaction. Willingness to take on added responsibilities to meet goals.
Overview
6
6
years of professional experience
Work History
Office Manager
Sibley Anderson Lewis
04.2021 - 01.2023
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Delivered performance reviews, recommending additional training or advancements.
Licensed Veterinary Technician
Alpine Small Animal Practice
07.2017 - 03.2021
Enhanced patient care by providing compassionate and skilled nursing assistance to veterinarians during medical procedures.
Assisted in the treatment of critically ill patients, ensuring timely and accurate administration of medications and treatments.
Helped reduce client wait times by efficiently managing appointment schedules and coordinating with fellow staff members.
Supported clinic operations by maintaining clean and organized treatment areas, exam rooms, and surgical suites.
Contributed to successful patient outcomes by closely monitoring vital signs during anesthesia administration for surgical procedures.
Promoted animal health through conducting routine laboratory tests, such as blood work, urinalysis, and fecal analysis.
Increased client satisfaction through clear communication of home care instructions for pet owners post-treatment or surgery.
Reduced errors in medication dispensing through diligent inventory management practices and careful tracking of controlled substances.
Maximized patient safety during dental cleanings by performing thorough oral examinations and utilizing proper cleaning techniques under veterinarian supervision.
Provided valuable support to veterinarians during emergencies, enabling swift response to urgent medical situations for improved outcomes.
Minimized risk of infection transmission amongst patients by adhering to strict sanitation protocols within the clinic environment at all times.
Optimized clinic efficiency through assisting with front desk tasks including scheduling appointments, maintaining files, answering phone calls, invoicing clients, processing payments when needed.
Educated clients about preventative care, proper nutrition, and other essential aspects of pet health to promote responsible pet ownership.
Assisted veterinarians in performing complex surgical procedures, ensuring the careful monitoring of anesthesia levels and patient vitals throughout surgery.
Advanced animal welfare by participating in community outreach programs such as vaccination clinics or spay/neuter initiatives.
Contributed to the timely diagnosis of various medical conditions through accurate documentation and reporting of relevant findings during physical examinations and diagnostic tests.
Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
Collected patient biopsies and blood samples for laboratory analysis.
Triaged incoming patients to determine treatment needs and urgency of care.
Assisted veterinarian with wound treatment, administration of vaccines and operations.
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Filed daily progress records, surgery logs, x-ray logs, and routine records.
Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Supported clinic operations and coordinated staff schedules.
Handled hospital inventory and tracking.
Made visits to farms to assist with animal emergencies such as injury, disease, and birthing.
Restrained animals to protect veterinarians from potential harm.
Assisted veterinarians with radiographs and ultrasounds.
Administered vaccinations to variety of animal species.
Designed and created client education materials and marketing materials for hospital services.
Performed dental cleanings using ultrasonic scaler.
Education
Associate of Applied Science - Veterinary Technology
Vista College
El Paso, TX
05.2017
High School Diploma -
Tascosa High School
Amarillo, TX
05.2003
Skills
Bookkeeping
Expense Reporting
Customer Service
Employee Supervision
Inventory Control
Office Management
Administrative Support
Data Entry
Operations Management
Billing
Software
Clio Manage
Clio Grow
VIA
MyCase
TurboTenant
Timeline
Office Manager
Sibley Anderson Lewis
04.2021 - 01.2023
Licensed Veterinary Technician
Alpine Small Animal Practice
07.2017 - 03.2021
Associate of Applied Science - Veterinary Technology