Morgan Elliott
Riverdale,MD
Summary
Recognized for reliability and adaptability in dynamic settings, excelling at creating a supportive and welcoming atmosphere. Strong skills in conflict resolution and communication make for a valuable addition to any team. Utilize effective communication skills to manage guest inquiries and promptly resolve issues. Track record of maintaining a high standard of service, dedicated to fostering positive guest experiences. Expertise in conflict resolution and communication enhances ability to contribute effectively to any team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Cucina Morini-Altamarea Group
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Provided prompt and professional table side wine service to guests
Busser/Food Runner
Cucina Morini-Altamarea Group
07.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Assisted servers in providing efficient service for improved guest experiences.
Host
Cucina Morini-Altamarea Group
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
SWIM INSTRUCTOR
GOLDFISH SWIM SCHOOL
08.2023 - 04.2024
- Skilled in stroke technique, water safety, and lesson planning.
- Strong communication & problem-solving abilities to ensure student progress.
- Positive, patient, & enthusiastic approach to create a fun learning environment.
- Knowledgeable in lesson plans and effectively maintains class pace, control
- Monitored pool area to ensure safety of swimmers, intervened in emergencies.
- Trained in CPR and first aid to respond quickly to incidents.
- Demonstrated strong communication skills in dealing with both guests and colleagues.
- Implemented and enforced pool rules to maintain a secure environment for patrons.
AMUSEMENT STAFF
ROUND ONE ENTERTAINMENT
01.2022 - 02.2022
- Interacted with customers by welcoming them and ensuring they are properly assisted
- Assisting with store inventory and logs
- Assisted with guest inquiries and provided excellent customer service in a fast-paced environment.
- Collaborated with team members to create a positive and memorable guest experience.
- Responsible for maintaining cleanliness and organization of the arcade area.
- Provided exceptional customer service, assisting guests with game selection and troubleshooting.
- Operated cash register and processed transactions accurately.
- Arranged prizes in gaming cranes, restocked redemption merchandise, and maintained store cleanliness
- I resigned due to conflict with my academic schedule
STORE CLERK/CASHIER
STAR BEAUTY SUPPLY STORE
06.2021 - 08.2021
- Giving customers a warm welcome and ensuring they are properly assisted
- Advising and recommending different products and tools
- Maintaining store cleanliness
- Committing prices and store layout to memory
- Stocked shelves and organized merchandise to maintain a visually appealing store layout.
- Resolved customer inquiries and complaints professionally and efficiently.
- Collaborated with team members to achieve sales goals and ensure store efficiency.
- Managed cash register and provided exceptional customer service in a busy retail environment.
CAMP COUNSELOR
KIDS ELITE SUMMER CAMP
06.2020 - 08.2020
- Participated in virtual camp sessions
- Participated in training exercises on professionalism and life skills
- Analyzed and interpreted team dynamics
- Trained in how to become a better leader and teammate
- Collaborated with fellow counselors to create a positive and inclusive camp culture.
TUTOR
FREELANCE
06.2019 - 08.2019
- Organizing work schedule
- Communicating with parents regarding scheduling and lesson planning
- Assessed educational needs and Incorporated fun and exciting activities to improve students' reading and math skills
- Reinforced classroom learning with additional discussion and specially prepared problems
- Outlined unique lessons to fit individual needs in skill-building and instruction on each subject
- Strong communication and interpersonal skills to effectively work with diverse learners.
- Tutored students in mathematics and science subjects, improving grades and comprehension.
- Adapted teaching methods to meet individual learning styles and academic needs.
- Provided feedback and encouragement to students, fostering a positive and supportive learning environment.
VOLUNTEER CAMP COUNSELOR
TRIUMPHANT SUMMER ENRICHMENT CAMP
06.2015 - 08.2015
- Help supervise children while keeping them engaged in activities Participated in and assisted in creating activities
- Assembled and distributed meals and set up activities for the children
- Supervised and led activities for children, fostering teamwork and leadership skills.
- Provided emotional support and guidance to campers in a safe and inclusive environment.
- Collaborated with fellow counselors to plan and execute daily camp activities.
- Served as a positive role model, enforcing camp rules and promoting a fun atmosphere.
Education
Associate of Applied Science - CULINARY ARTS
PRINCE GEORGE'S COMMUNITY COLLEGE
LARGO, MD05-2027
Some College (No Degree) - INTERDISCIPLINARY STUDIES
TOWSON UNIVERSITY
TOWSON, MDHighschool Diploma - undefined
WILSON HIGH SCHOOL
WASHINGTON, DC06.2021
Skills
- POS software
- Organization
- Server support
- Communication
- Guest relations
- Problem-solving
- Positive engagement
- Strong work ethic
- Exceptional customer service
Certification
- Serv Safe Certification Class
- Life Gaurd Certification
- CPR certified
LANGUAGES
Spanish | Elementary. Highschool courses
Japanese | Elementary. 2 semesters in college
Timeline
Server
Cucina Morini-Altamarea Group
01.2025 - Current
Busser/Food Runner
Cucina Morini-Altamarea Group
07.2024 - Current
Host
Cucina Morini-Altamarea Group
04.2024 - Current
SWIM INSTRUCTOR
GOLDFISH SWIM SCHOOL
08.2023 - 04.2024
AMUSEMENT STAFF
ROUND ONE ENTERTAINMENT
01.2022 - 02.2022
STORE CLERK/CASHIER
STAR BEAUTY SUPPLY STORE
06.2021 - 08.2021
CAMP COUNSELOR
KIDS ELITE SUMMER CAMP
06.2020 - 08.2020
TUTOR
FREELANCE
06.2019 - 08.2019
VOLUNTEER CAMP COUNSELOR
TRIUMPHANT SUMMER ENRICHMENT CAMP
06.2015 - 08.2015
Highschool Diploma - undefined
WILSON HIGH SCHOOL
Associate of Applied Science - CULINARY ARTS
PRINCE GEORGE'S COMMUNITY COLLEGE
Some College (No Degree) - INTERDISCIPLINARY STUDIES
TOWSON UNIVERSITY
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