- Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
- Experienced Collections Specialist bringing 10+ years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
- Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Morgan Raymond
Houston,TX
Summary
Overview
13
years of professional experience
Work History
Houston Methodist
Billing and Collections Specialist
01.2017 - 04.2018
Job overview
- Improved billing accuracy by diligently reviewing and verifying invoice data.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Streamlined the billing process, reducing errors and increasing overall productivity.
- Collaborated with cross-functional teams to resolve discrepancies in a timely manner.
- Reduced outstanding receivables by implementing effective collection strategies.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
- Ensured compliance with regulatory guidelines by staying current on industry standards and adapting practices accordingly.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Coordinated with sales representatives to address any billing disputes or issues effectively.
- Participated in ongoing training sessions, staying up-to-date on best practices in billing and collections processes.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Processed debtor payments and updated accounts to reflect new balance.
- Established relationships with customers to encourage payment of delinquent accounts.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
- Prepared and submitted legal documents to initiate court proceedings.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Developed and documented collection procedures and policies to comply with government regulations.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Colony Pediatric, LLC
Billing, Claims, and Insurance Adjuster
02.2011 - 12.2016
Job overview
- Improved invoice accuracy by diligently reviewing billing documents and identifying discrepancies.
- Streamlined the billing process for increased efficiency by implementing new software tools.
- Enhanced client satisfaction by promptly resolving billing inquiries and concerns with professionalism and care.
- Maintained accurate financial records, regularly reconciling accounts to ensure data integrity.
- Increased cash flow by monitoring customer account balances and implementing effective collection strategies when necessary.
- Implemented new billing procedures that reduced errors and increased overall efficiency within the department.
- Analyzed aging reports regularly to identify trends in overdue payments and recommend appropriate action steps to improve collection rates.
- Verified billing accounts with accounts receivable ledger and checked for payment posting.
- Collaborated with other departments and accurately prepared, adjusted and verified pre-bill documents before invoicing.
- Produced and sent out statements as requested by clients and assisted with collections.
- Managed status of accounts and balances and identified inconsistencies.
- Handled day-to-day accounting processes to drive financial accuracy.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Trained new employees on accounting principles and company procedures.
- Diminished outstanding debts by analyzing accounts for issues.
- Worked closely with all of the major insurance companies to help resolved claims that had been denied or needed to be resubmitted.
Human Resource Connection, LLC
Office Administrative Assistant
05.2005 - 08.2010
Job overview
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Streamlined communication for management by reviewing correspondence, arranging conference calls, and preparing meeting materials.
- Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Facilitated prompt resolution of customer complaints via email or phone communication leading to increased customer satisfaction ratings.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Texas Tech UniversityLubbock, TX
Bachelor of Science from Exercise Sport Sciences
12.2011
University Overview
Fort Bend Baptist AcademySugar Land, TX
High School Diploma
05.2006
University Overview
- 3.75 GPA
- Ranked in Top 15% of class
- Elected to Secretary for Student Government from 2002-2006.
- Theater Member
- Extracurricular Activities: Drill Team
The University of Texas At San AntonioSan Antonio, TX
No Degree from Pre-Medicine
05.2006
University Overview
Skills
- Continuous Improvement
- Problem Solving
- Analytical Thinking
- Accounts Receivable Management
- Stress Management
- Account Reconciliation
- Dispute Resolution
- Payment Negotiations
- Collection Strategies
- Decision Making
- Teamwork and Collaboration
- Financial Analysis
- Billing Software Proficiency
- Attention to Detail
- Data Entry Accuracy
- Goal Oriented
- Organizational Skills
- Debt Recovery
- Customer Service
- Client Relationship Management
- Time Management
- Payment Posting
- Account Review
- Finance
- Proficiency in all EMR software
- Collections
- Credit and Collections
- New Hire Training
- Investigative Research
- Word Processing
- Account Investigation
- Updating Customer Accounts
- Fair Debt Collections Practices
- Microsoft Office
- Decision-Making
- Delinquent Account Notification
- Codes Reviewing
- Debt Repayment Negotiation
- Managing Delinquent Accounts
- Audit Procedures
Timeline
Billing and Collections Specialist
Houston Methodist
01.2017 - 04.2018
Billing, Claims, and Insurance Adjuster
Colony Pediatric, LLC
02.2011 - 12.2016
Office Administrative Assistant
Human Resource Connection, LLC
05.2005 - 08.2010
Texas Tech University
Bachelor of Science from Exercise Sport Sciences
Fort Bend Baptist Academy
High School Diploma
The University of Texas At San Antonio
No Degree from Pre-Medicine
Similar Profiles
Sanjana SureshSanjana Suresh
Intern at Houston Methodist , Baylor Medical Center- HoustonIntern at Houston Methodist , Baylor Medical Center- Houston
Sally SheahanSally Sheahan
Lead Mammography Technologist at Houston Methodist Clear Lake, Houston, TXLead Mammography Technologist at Houston Methodist Clear Lake, Houston, TX
Brenda RodriguezBrenda Rodriguez
Financial Counselor at Houston Methodist Willowbrook MethodistFinancial Counselor at Houston Methodist Willowbrook Methodist
ALVIN WILLISALVIN WILLIS
CARDIOVASCULAR INVENTORY COORDINATOR at Houston MethodistCARDIOVASCULAR INVENTORY COORDINATOR at Houston Methodist
Michael LoveMichael Love
Warehouse Worker at Altair StricklandWarehouse Worker at Altair Strickland