Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Ennis

HR Professional
Millersville,MD

Summary

Knowledgeable HR Generalist with broad background in various functions. Demonstrated success in streamlining processes and improving operational efficiency. Proven ability in problem-solving and effective team collaboration.

Overview

13
13
years of professional experience

Work History

HR Generalist

FTI Consulting, Inc
05.2024 - Current
  • Provide employee life-cycle support for 1,500 + employees across North America and Latin America
  • Deliver high-quality work consistently, exceeding performance objectives regularly.
  • Resolve employee relations issues by conducting thorough investigations and recommending appropriate actions based on findings.
  • Manage multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
  • Develop strong customer relationships through attentive listening and prompt resolution of concerns.
  • Provide exceptional service to clients, resulting in increased retention rates and positive feedback.
  • Conduct exit interviews with departing employees and coordinate offboarding logistics.
  • Conduct monthly reporting for stakeholders in North America and Latin America.
  • Liaison for employees transferring abroad to the United States.
  • Contribute to employee performance review meetings and disciplinary actions.
  • Lead onboarding of outside contractors.

Team Lead, HR Solutions

FTI Consulting, Inc
04.2023 - 04.2024
  • Maintained accurate personnel records, adhering to strict confidentiality guidelines at all times.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Developed comprehensive training plans for improved employee skillsets and performance.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Prepared new hire letters, employee contracts, and corporate policies for employees globally.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.

Specialist, HR Solutions

FTI Consulting, Inc
12.2020 - 03.2023
  • Responsible for supporting daily operational aspects of programs, policies, and processes for key HR transactions including new hires, terminations, employment status/job data changes, benefits processes, and data integrity of HR systems.
  • Provide global first-level support to over 7,000 employees, HR Business Partners and managers on daily inquiries and transactional requests through ServiceNow.
  • Provide end-to-end onboarding and offboarding support.
  • Responsible for system support and troubleshooting, including automated onboarding system, leave management tool, time recording system, performance appraisal system, eLearning management system.
  • Provide support for other HR programs/processes including but not limited to Contractors, Benefits, Supplemental Payment, Leave of Absence, Immigration/Visa, Employee Verification, Background checks, Probation, Invoice processing, Vendors Create documentation for job data changes, maintain Human Resource Information System records.
  • Maintain HR records in document management system, ensuring data integrity and confidentiality Deliver regular and ad-hoc reporting across all HR systems as requested by business.
  • Responsible for documenting process changes, and creating and maintaining knowledge articles for HR information knowledge base.
  • Maintain HR records in document management system, ensuring data integrity and confidentiality Deliver regular and ad-hoc reporting across all HR systems as requested by business.

Administrator - HR, Audit & Accreditation

TRACE International
03.2019 - 12.2020
  • Updated HR database with new employee information, changes in benefits and other details.
  • Supported implementation/roll out of HRIS (Kronos)
  • Responsible for supporting employee requests generated within Kronos (HRIS) for NAM employees, this included onboarding/offboarding, document management, asset management and employee performance management.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted recruiting tasks to include scheduling interviews and conducting phone screens.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork, new hire tours, safety training, and e-Verify.
  • Organized company-wide events designed to boost employee morale.
  • Accreditation LMS function (TASA): Served as International contact for our LATAM, EMEA, APAC, and NAM clients. Formstack notifications were received and processed for initial enrollments and renewals. Created new user accounts, provided Tier 1 student support for basic course troubleshooting, password resets. Issued certificates to graduates upon completion of program of study.

Administrative HR Audit Coordinator

TRACE International
08.2017 - 02.2019
  • Maintained and performed various auditing projects on a weekly, monthly, and quarterly basis.
  • Worked with TPMS system to complete auditing projects to support various departments within company.
  • Created and maintained auditing handbook with instructions for each auditing task.
  • Performed front desk duties in absence of other administrative staff.
  • Developed and implemented key audit system to support administrative duties.

Teller

Capital One
12.2014 - 08.2017
  • Adhered to risk management and processes and procedures for accuracy when processing transactions.
  • Fulfilled duties of Lead Teller in their absence.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Professional Teller

Bank of America
10.2012 - 11.2014
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Served as acting Lead Teller in absence of branch Lead Teller..
  • Counted, verified and handled armored car transactions.
  • Maintained and balanced main vault, and served as custodian for ATM.

Education

Bachelor of Science - Human Resources Management

University of Maryland Global Campus
Hyattsville, MD
12-2026

Skills

    Analytical

    Communication (Oral and Written)

    Organization

    Time Management

    Strategic Thinking

    HR Support

Timeline

HR Generalist

FTI Consulting, Inc
05.2024 - Current

Team Lead, HR Solutions

FTI Consulting, Inc
04.2023 - 04.2024

Specialist, HR Solutions

FTI Consulting, Inc
12.2020 - 03.2023

Administrator - HR, Audit & Accreditation

TRACE International
03.2019 - 12.2020

Administrative HR Audit Coordinator

TRACE International
08.2017 - 02.2019

Teller

Capital One
12.2014 - 08.2017

Professional Teller

Bank of America
10.2012 - 11.2014

Bachelor of Science - Human Resources Management

University of Maryland Global Campus

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