MORGAN EPPS
Pomona
Summary
Prepared to take on new role focused on developing emotional, social and life skills. Strengths include communication, activity planning and problem solving. Well-versed in working with adults living with disabilities. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
12
12
years of professional experience
Work History
Office Manager
Divine Employment Services
09.2021 - Current
- Kept information confidential except in cases pertaining to abuse, neglect or threats.
- Provided instruction in both classroom and individual settings to cultivate academic learning and related personal skills.
- Assessed students one-on-one to gauge interests and better meet changing demands.
- Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
- Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
- Complied with company policies, objectives and communication goals.
- Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Developed comprehensive client-driven case plan with short and long-term goals.
- Constructed case notes and comprehensive reports for data entry into the Therap portal.
- Evaluated employee records and productivity and submitted evaluation reports.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Caregiver, Special Needs
In Home Care Services
01.2012 - 04.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Laundered clothing and bedding to prevent infection.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted patients with daily personal hygiene.
- Provided ongoing compassionate patient care for each client.
- Cooked appetizing and satisfying meals and snacks.
- Provided patients with transportation to and from doctor appointments.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Transported clients to and from planned activities.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Prepared food and helped patients eat to support healthy nutrition.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
Warehouse Associate
Amazon
01.2018 - 01.2019
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
Sales Associate
Forever 21
01.2018 - 12.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Cashier
99 Cents Only Stores
01.2017 - 08.2018
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Verified customer identification for alcohol or tobacco purchases.
- Received payments for products and issued receipts.
Education
Cosmetologist -
Pomona Unified School District Adult And Career Education
Pomona, CA03.2021
Diploma - General Studies
Ruben S. Ayala High School
Chino, CA01.2014
Skills
- Motivated Team Player
- Reliable and Responsible
- Customer Relationships
- Safety Procedures
- Customer Service
- Product Packaging
- Cleaning and Sanitizing
- Organizational Skills
- Friendly and Enthusiastic
- Honesty and Integrity
- Office Management
- Billing
- Scheduling
- Staff Management
- Employee Supervision
- Staff hiring
- Expense Reporting
- Report Writing
- Computer Skills
- MS Office
- Team Leadership
- Schedule Management
- Hiring and Training
- Office Administration
- Organization and Multitasking
- Documentation And Reporting
- Client Advocacy
- Emotional awareness
- Patient support
Timeline
Office Manager
Divine Employment Services
09.2021 - Current
Warehouse Associate
Amazon
01.2018 - 01.2019
Sales Associate
Forever 21
01.2018 - 12.2018
Cashier
99 Cents Only Stores
01.2017 - 08.2018
Caregiver, Special Needs
In Home Care Services
01.2012 - 04.2019
Cosmetologist -
Pomona Unified School District Adult And Career Education
Diploma - General Studies
Ruben S. Ayala High School
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