Morgan Essig

-Prepared comprehensive appraisal reports following industry standards and guidelines.

-Collaborated with clients to identify appraisal needs and expectations, enhancing service delivery and client satisfaction.

-utilized appraisal software and data analysis and report generation effectively.

-evaluated vehicle damage and assessed repair costs for insurance claims.

-inspected vehicles to determine the extent of physical damage and necessary repairs.

-collaborated with repair shops to obtain estimates and timelines for vehicle repairs.

-prepared detailed reports documenting findings and recommendations for claims processing.

-reviewed insurance policies to ensure compliance with coverage details during appraisals.

-adhered to all applicable laws governing automobile appraising industry.

-resolved customer issues to ensure satisfaction and maintain positive relationships. and conveyed details about results.

-monitored industry news and developments related to appraisal standards and regulations.

-oversaw daily operations of collision repair facility

-established quality control procedures to enhance vehicle repair standards

-trained staff on safety regulations and repair techniques

-addressed customer complaints to achieve high satisfaction levels with services

- insured compliance with safety regulations and industry standards to ensure safe working conditions for employees

-coordinated with insurance companies regarding repairs, estimates, payment processing and other related matters

-pursued aged payments from customers' insurance providers

- ensured that all necessary paperwork was completed correctly prior to releasing repaired vehicles back to customers

-created and executed plans to boost efficiency in collision center operations while maintaining customer satisfaction

-facilitated communications between customers, insurance companies, vendors, suppliers and other stakeholders involved in repair process

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Performed estimates for DRPs, ordered and tracked parts, and built relationships with insurance customers.

Restored collision center with skilled auto body professionals trained through the I-Car program.

Facilitated training sessions and tracked employee performance for evaluations.

Updated management on project developments to ensure alignment during sales meetings.

Evaluated collision damage and prepared accurate repair estimates using dealership estimating systems

Drafted auto body estimates for DRPs, assisting claimants and insurance personnel with claims process

• Inspected vehicles with technicians to verify labor, parts, and repair requirements
• Scheduled work, monitored progress, and communicated updates to insurance companies
• Communicated repair details clearly to customers, insurers, and service advisors