Morgan Estes
York,Pennsylvania
Overview
2
2
years of professional experience
Work History
Retail Team Member
Rutter's
06.2022 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
- Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
- Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
Team Member
Sheetz
03.2022 - 04.2023
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Order Picker
Canteen Vending Services
08.2021 - 03.2022
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Streamlined warehouse operations for increased efficiency through organized and accurate order picking.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
Education
Associate Degree - Business Management
Harrisburg Area Community College
York12.2024
Skills
- Team collaboration
- Active listening
- Problem Solving
- Computer Skills
- Customer Service
- Relationship Building
- Time Management
- Effective Communication
- Attention to Detail
- Organizational Skills
Timeline
Retail Team Member
Rutter's
06.2022 - Current
Team Member
Sheetz
03.2022 - 04.2023
Order Picker
Canteen Vending Services
08.2021 - 03.2022
Associate Degree - Business Management
Harrisburg Area Community College