Morgan Evans
Blue Ash,OH
Summary
Motivated Server Trainee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized Hostess with experience in Fast-paced restaurant environments. Efficient facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
2
2
years of professional experience
Work History
Hostess/Barista/Carryout/Server Trainee
Taste Of Belgium
Cincinnati, OH
10.2020 - 05.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Applied comprehensive knowledge of coffee and espresso drinks to increase daily beverage sales.
Retail Associate
T.J. Maxx
Cincinnati, OH
11.2019 - 12.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Logged reports, expenses, receipts and sales documents into digital database.
Education
Bachelor of Science - Behavioral Neuroscience
Northeastern University
Boston, MA05.2025
High School Diploma -
Sycamore High School
Cincinnati, OH05.2021
Skills
- Dining Reservations
- Menu Memorization
- Wait List Management
- To-Go Order Preparation
- Kitchen Staff Coordination
- Seating Assignment Preparation
- Front- and Back-Of-House Coordination
- Warm and Welcoming
- Bill Computation
- Guest Greeting and Seating
- Team Player
- Cash Register Operations
Timeline
Hostess/Barista/Carryout/Server Trainee
Taste Of Belgium
10.2020 - 05.2021
Retail Associate
T.J. Maxx
11.2019 - 12.2020
Bachelor of Science - Behavioral Neuroscience
Northeastern University
High School Diploma -
Sycamore High School
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