Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Hi, I’m

Morgan Facente

Las Vegas
Morgan Facente

Summary

Dynamic Research Analyst with strong analytical skills and a proven track record at Precision Opinion. Expert in data analytics and project management, delivering actionable insights through meticulous research. Recognized for enhancing customer service and operational efficiency, leveraging Microsoft Excel to streamline processes and improve outcomes. Committed to excellence and detail-oriented in all endeavors.

Overview

3
years of professional experience

Work History

Precision Opinion

Research Analyst
04.2020 - 07.2021

Job overview

  • Conducted data collection and analysis to support research projects.
  • Assisted in preparing detailed reports to communicate findings effectively.
  • Collaborated with team members to ensure project timelines were met consistently.
  • Utilized statistical software to analyze large datasets for insights.
  • Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
  • Prepared detailed reports summarizing research findings and recommendations for further action.

MAVERICK

Lead Cashier
02.2016 - 11.2017

Job overview

  • Supervised daily cash operations, ensuring accuracy and compliance with company policies.
  • Trained and mentored new cashiers on register procedures and customer service standards.
  • Managed cash flow, balancing registers at the beginning and end of shifts to minimize discrepancies.
  • Implemented efficient checkout processes, reducing customer wait times during peak hours.
  • Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
  • Conducted regular audits of cash drawers to ensure adherence to financial controls and security measures.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.

Customer Contact Channels

Hotel Reservations Agent
06.2015 - 07.2016

Job overview

  • Managed incoming reservations through multiple channels, ensuring accurate data entry and prompt processing.
  • Assisted customers in selecting suitable accommodations, demonstrating exceptional product knowledge and service skills.
  • Coordinated with hotel partners to resolve booking discrepancies, enhancing customer satisfaction and retention.
  • Utilized reservation systems to track inventory availability and optimize room allocation efficiently.
  • Responded to customer inquiries regarding policies, rates, and services, maintaining a professional demeanor at all times.
  • Streamlined reservation processes for increased efficiency and reduced booking errors.
  • Processed modifications and cancellations of reservations, adhering to company guidelines for timely updates.

Education

Entrada Adult High School
Murray, UT

03.2011

Skills

  • Strong analytical skills
  • Microsoft Excel
  • Data analytics
  • Project management
  • Survey design
  • High attention to detail
  • Excellent communication
  • Microsoft office
  • Customer service

Timeline

Research Analyst

Precision Opinion
04.2020 - 07.2021

Lead Cashier

MAVERICK
02.2016 - 11.2017

Hotel Reservations Agent

Customer Contact Channels
06.2015 - 07.2016

Entrada Adult High School

Availability
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