Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Morgan Faciana

Northfield,OH

Summary

Dynamic operations manager with a proven track record, enhancing client satisfaction through effective communication and problem-solving. Skilled in employee supervision and staff training, I successfully led cross-functional teams to streamline processes, boost productivity, and achieve high-quality results. Committed to fostering strong relationships and optimizing team performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Associate

Curaleaf
07.2024 - Current
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
  • Trained and supervised employees on policies and procedures.
  • Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Associate

Curaleaf
11.2023 - 07.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on products.

Shift Supervisor

Starbucks
08.2021 - 07.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Assistant Manager

Panera Bread
01.2020 - 07.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.

Shift Manager

Panera Bread
01.2019 - 01.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Associate

Panera Bread
03.2018 - 01.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Server

Summit Pointe Senior Living
01.2017 - 03.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Nordonia High Schoool
Macedonia, OH
03-2019

Skills

  • Operations management
  • Employee supervision
  • Client relationship management
  • Staff training
  • File maintenance
  • Strong problem solver

Certification

  • Manager Certification in Food Protection, Ohio Department of Health - 08/25/2020

Timeline

Lead Associate

Curaleaf
07.2024 - Current

Associate

Curaleaf
11.2023 - 07.2024

Shift Supervisor

Starbucks
08.2021 - 07.2024

Assistant Manager

Panera Bread
01.2020 - 07.2021

Shift Manager

Panera Bread
01.2019 - 01.2020

Associate

Panera Bread
03.2018 - 01.2019

Server

Summit Pointe Senior Living
01.2017 - 03.2018

Nordonia High Schoool

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Morgan Faciana