Morgan Fail
Barksdale AFB,LA
Summary
High-performing Security Forces Member skilled in conducting risk assessments, implementing safety protocols and de-escalating potentially dangerous situations. Sharp professional with proactive approach to emergencies.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Security Forces
United States Air Force
03.2015 - 07.2021
- Patrolled safety of launch facility sites covering the states of Wyoming, Nebraska and Colorado.
- Performed training duties for 350 personnel and kept their personal records up to date.
- Led, managed, and performed force protection duties to protect personnel and resources.
- Performed duties as assistant to the Commander which included making appointments, taking phone calls, various computer tasks and implementing squadron functions.
- Patrolled grounds of installation to monitor safety and security of personnel.
- Responded to emergency situations quickly and calmly.
Bartender
Tall Paul's
04.2014 - 03.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Private Nanny
Myself
03.2014 - 03.2015
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored children's play activities to verify safety.
Customer Representative
LiteWire
02.2013 - 03.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Boosted sales revenue by skillfully promoting diverse service options.
- Provided primary customer support to internal and external customers.
Education
Certificate - Practice Management
San Juan College
Farmington05.2024
Certificate - Veterinary Assistant
San Juan College
Farmington, NM05.2023
Skills
- Asset Protection
- Disturbance Control
- Guest Satisfaction
- Sales Expertise
- Social Integration
- Document and Records Management
- Customer Data Confidentiality
Timeline
Security Forces
United States Air Force
03.2015 - 07.2021
Bartender
Tall Paul's
04.2014 - 03.2015
Private Nanny
Myself
03.2014 - 03.2015
Customer Representative
LiteWire
02.2013 - 03.2014
Certificate - Practice Management
San Juan College
Certificate - Veterinary Assistant
San Juan College
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