Morgan Fante

Maintained client confidentiality and adhered to HIPAA guidelines.

• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
• Improved relapse prevention rates with targeted recovery program mentoring.
• Documented case management activity for accurate, reliable records.
• Demonstrated high level of initiative and creativity while tackling difficult tasks
• Managed movement and activities of 25 plus clients daily, utilizing a 15 min check system.
• Admitted upwards of 6 clients daily on-boarding section 35 clients.
• Meeting and retrieving clients promptly from Law enforcement, conducting search and lab procedures.
• Proven ability to learn quickly and adapt to new situations.

• Improved employee and client retention rates through active communication and problem-solving efforts.
• Supervised processing of orders, order tracking and delivery of goods
• Performed database management, produced reports, contracts and correspondence using various software.
• Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
• Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
• Worked with IT department to address technology issues and shortfalls.
• Analyzed trends and reported on areas of improvement or change.
• Completed special projects through planning, guidance and tracking metrics.
• Maintained inventory for back-office supplies, computers and work-stations.

Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

• Interacted well with customers to build connections and nurture relationships.
• Served 200 plus customers daily
• Completed daily paperwork and computer entry of sales data as established by management.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Controlled store inventory and reviewed cash handling and operations reports.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Kept detailed track of sales and customer information in company system.
• Trained, coached, and mentored new sales associates for maximum performance.
• Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Identified and acted on growth opportunities and development options for business.
• Educated clients on production and benefit protocols through in-depth training procedures.