Morgan Farnsworth
Orem,UT
Summary
Professional with strong experience in rental industry. Skilled in customer service, inventory management, and problem-solving. Known for effective team collaboration and adaptability to changing needs. Reliable and results-driven, focused on delivering high-quality service and client satisfaction.
Experienced with overseeing rental transactions and client interactions, ensuring smooth operations. Utilizes strong customer service skills to address and resolve issues effectively. Track record of maintaining organized records and adapting to dynamic work environments to meet changing demands.
Overview
4
4
years of professional experience
Work History
Rental Associate
Home Depot
10.2022 - 08.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their rental needs.
- Developed strong relationships with local businesses, establishing partnerships for cross-promotional opportunities.
- Trained new associates on company policies and procedures, fostering a positive team environment for all employees.
- Facilitated smooth check-in/check-out experiences for customers by effectively managing scheduling conflicts.
- Streamlined reservation process through implementation of an online booking system, improving overall customer experience.
- Organized vehicle inventory, maintaining accurate records of available units for rent and tracking utilization rates.
- Assisted customers with billing disputes or discrepancies, providing excellent customer service and prompt resolution.
- Increased repeat business by cultivating professional relationships with clients through exceptional communication skills.
- Maintained high levels of customer retention by offering personalized attention to their specific rental requirements.
- Conducted thorough inspections of vehicles prior to renting, ensuring safety and cleanliness standards were met.
- Maximized profitability within assigned territory by consistently meeting or exceeding established sales goals.
- Promoted a positive work environment by fostering collaboration and open communication among team members.
- Reduced costs associated with vehicle damage claims by proactively identifying potential risks during the inspection process.
- Collected rent and security deposits to provide timely payments to property owners.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
Head Cashier
Home Depot
01.2023 - 05.2025
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Facilitated and logged store opening, closing, and shift changes.
- Alleviated customer service needs with policy-appropriate solutions.
Sales Associate
Pacsun
08.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UT05-2023
Skills
- Reservations
- Lead conversion
- Contract management
- Cancellations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Cleaning and sanitizing
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Employee training
- Adaptability and dependability
- Team leadership
- Verbal/written communication
- Training and coaching
- Workplace safety
- Refunds and exchanges
- Customer relations
- Point of sale operation
- Supply restocking
- Punctual and reliable
- Cashier training
Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteTimeline
Head Cashier
Home Depot
01.2023 - 05.2025
Rental Associate
Home Depot
10.2022 - 08.2025
Sales Associate
Pacsun
08.2021 - 08.2022
High School Diploma -
Pleasant Grove High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
Abigail KimballAbigail Kimball
Caregiver at LaRae/Bert BroadbentCaregiver at LaRae/Bert Broadbent