Morgan Ferguson
Mechanicsville,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Store Associate
ALDI
05.2023 - Current
- Greet customers, help locate merchandise, and suggest suitable options.
- Utilize strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Transport merchandise to sales floor and restock shelves, racks and bins.
- Remove damaged, out-of-code, not-in-set and discontinued items from displays.
- Consistently ring over 100 item per minute.
Customer Experience Coordinator
Marshalls
01.2023 - 07.2023
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
Intern
Richmond Magazine
09.2022 - 12.2022
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Provided writing support for various projects and departments.
- Wrote article that received over 600 shares!
Fulfillment Expert
Target
05.2020 - 12.2022
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Consistently had the top fulfillment scores.
Cashier
Food Lion
06.2016 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts in Journalism -
Hampton University
Hampton, VA05.2024
Advanced Highschool Diploma -
Hanover High School
Hanover, VA06.2018
Skills
- Copywriting
- Customer Service
- Order Fulfillment
- Merchandising
- News Writing
- TV News Production
- Digital Marketing
- Microsoft Office
- Management
- Leadership
- Attention to Detail Focus
- Cash Handling Accuracy
Additional Information - Hobbies
- Fitness
- Writing
- Roller-skating
- Crocheting
Languages
Spanish
Professional Working
Timeline
Store Associate
ALDI
05.2023 - Current
Customer Experience Coordinator
Marshalls
01.2023 - 07.2023
Intern
Richmond Magazine
09.2022 - 12.2022
Fulfillment Expert
Target
05.2020 - 12.2022
Cashier
Food Lion
06.2016 - 01.2020
Bachelor of Arts in Journalism -
Hampton University
Advanced Highschool Diploma -
Hanover High School