Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Morgan Fletcher

Cedarville,AR

Summary

Highly skilled Assistant Center Manager with experience in coordinating operations, managing staff and providing exceptional customer service. Strengths lie in leadership, time management, problem-solving skills and ability to handle multiple tasks efficiently while ensuring satisfaction of clients. Previous roles have resulted in improved operational efficiency and increased team productivity through effective management strategies.

Overview

18
18
years of professional experience

Work History

Assistant Center Manager

CSL Plasma
Fort Smith, AR
11.2021 - 11.2024
  • Managed daily operations of the Plasma Center, including scheduling, staffing, and performance management of employees.
  • Monitored team performance against established metrics to identify areas of improvement and develop plans for implementation.
  • Ensured compliance with company policies and procedures as well as applicable laws and regulations relating to customer service operations.
  • Created detailed reports on team performance trends for senior management review.
  • Conducted regular meetings with staff to address any issues or concerns regarding their work environment or job duties.
  • Kept the facility clean, safe, and well-organized to maximize productivity and provide a professional impression to all donors.
  • Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
  • Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
  • Managed inventory control, ensuring adequate supplies while minimizing waste.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Resolved escalated donor complaints in a timely manner.

Training Coordinator

Grifols Biomat USA
Fort Smith , AR
08.2009 - 11.2021
  • Welcomed and guided recruits on their career journey.
  • Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
  • Coordinated with subject matter experts to develop effective training content.
  • Organized and scheduled on-site and off-site trainings for staff members.
  • Maintained accurate records of all trainings conducted.
  • Monitored participants' progress during the training session.
  • Evaluated employee performance before, during, and after training.
  • Collaborated with the management team to determine appropriate learning objectives for each area.
  • Ensured that all necessary equipment was available prior to a session commencing.
  • Acted as a liaison between employees and management to communicate training needs and outcomes.
  • Promoted a culture of continuous learning and improvement within the organization.

Plasma Processor

Grifols Biomat USA
Fort Smith , AR
08.2008 - 11.2021
  • Monitored plasma processing parameters, such as temperature and time frame out of the freezer, to maintain consistent results.
  • Followed safety protocols while operating hazardous materials and equipment.
  • Checked raw material supplies and ensured correct amounts were available for production runs.
  • Cleaned and maintained work areas and equipment used in the plasma process according to established procedures.
  • Troubleshot problems that arose during production runs and took corrective action when needed.
  • Collected samples of processed materials for testing purposes per specified instructions.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Sanitized work area after every unit of plasma to prevent contamination and the spread of disease.
  • Followed laboratory guidelines for handling biological specimens.

Phlebotomy Team Lead

Grifols Biomat USA
Fort Smith, AR
08.2006 - 11.2021
  • Directed and coordinated the work of phlebotomists to ensure efficient department operations.
  • Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
  • Performed daily quality control checks on laboratory equipment.
  • Evaluated employee performance against established goals and objectives.
  • Assisted with the scheduling of personnel to meet staffing requirements.
  • Ensured that all supplies necessary for successful completion of duties were available at all times.
  • Implemented corrective action plans when needed to improve staff performance or processes.
  • Inspected medical facilities periodically to ensure cleanliness and proper functioning of equipment used in plasma collection.
  • Managed inventory levels by ordering additional supplies as needed.
  • Identified areas where improvements could be made within the department's operational structure.
  • Investigated any discrepancies between patient data entry systems and actual collections performed by staff members.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Adhered to all healthcare regulations, including cGMP, CLIA, PPTA, FDA and OSHA standards.

Education

GED -

Arkansas High School Diploma
Ozark, AR
08-2004

Skills

  • Facility management
  • Staffing
  • Staff training and development
  • Goal setting and tracking
  • Operations oversight
  • Facility maintenance
  • Health and safety compliance
  • Compliance monitoring
  • PCS2 Machine Repair Tech
  • CPR and AED Certified

Accomplishments

Donor Management System Implementation & Plasma Center Launch
[2018]

  • Successfully learned and implemented a new Donor Management computer system, ensuring seamless integration across all operations.
  • Led training for the entire staff, facilitating smooth adoption and maximizing system efficiency.
  • Collaborated with a cross-functional team to launch a new Plasma Center, integrating the new system to streamline operations and improve efficiency from day one.

Quality of Excellence Award
Awarded by the President of the Southeast Business Unit [2019]

  • Led the successful conversion of a KED Plasma Center acquired by Grifols into a Biomat Plasma Center.
  • Managed the project from start to finish, ensuring a smooth transition while adhering to regulatory requirements and maintaining operational standards.
  • Recognized for outstanding leadership, attention to detail, and ability to navigate complex challenges.

Regional Training & System Rollout Specialist
[2016-2020]

  • Traveled to multiple centers across the United States to train, mentor, and provide coverage for staff.
  • Led the rollout of new systems, ensuring successful implementation and consistency across various locations.
  • Supported teams in adapting to new technologies and processes, driving efficiency and improving overall operational performance.
  • Chosen to attend regional training sessions and business meetings, which provided valuable opportunities for professional development and allowed me to contribute to key discussions and strategic initiatives within the organization.

References

References available upon request.

Timeline

Assistant Center Manager

CSL Plasma
11.2021 - 11.2024

Training Coordinator

Grifols Biomat USA
08.2009 - 11.2021

Plasma Processor

Grifols Biomat USA
08.2008 - 11.2021

Phlebotomy Team Lead

Grifols Biomat USA
08.2006 - 11.2021

GED -

Arkansas High School Diploma

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