Morgan Flores
Tucson,AZ
Summary
Ambitious and goal oriented individual with 6 years of sales and customer service experience which includes 5 years of working in an electronic retail setting and one year in insurance sales. I am self-motivated and take the initiative in every situation.
Overview
10
10
years of professional experience
Work History
Sub-Contractor
Strawdog Construction
01.2020 - Current
- Performed construction duties and responsibilities in a fast-paced construction firm, including, flooring, framing,
cabinetry, and drywall. - Coordinated and scheduled with other subcontractors to ensure project timing and completion.
- Kept job sites compliant with OSHA, federal, State, and local regulations to prevent
unnecessary delays. - Directed the use of heavy construction equipment during day-to-day operations.
Smart Home Expert
Best Buy
01.2019 - 01.2020
- Enhanced client understanding of smart home devices by conducting informative product demonstrations and answering technical inquiries.
- Evaluated client feedback to identify areas for improvement and implement necessary changes, ensuring continuous enhancement of service quality.
- Investigated and corrected problems with home network devices, and other smart home products.
Mobile sales associate
Best Buy
08.2016 - 07.2018
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Used in-store system to locate inventory and place special orders for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Life And Health Agent Internship
Next step advisors
08.2015 - 08.2016
- Held a part in a business startup that was based in life and health insurance sales
- Built sales work flows (operational guidelines)
- Worked a lot with Multiple CRM’s
- Shadowed business owner and gained a large amount of sales and business knowledge in the process
- Earned my Life and health insurance license and helped advise clients on insurance and financial needs.
Sales Associate
RadioShack
06.2014 - 06.2015
- Worked with each customer from entry to checkout
- Greeted and built rapport while taking care of customers basic needs
- Once I have earned the trust and respect of each customer, then I make my suggestion on products they might be interested in to create a better experience and help them get to know the product and services we have to offer
- Exceeded sales metrics and quotas each month
- Worked and trained with top salesman in the company
- Gained a large amount of electronics knowledge.
Sales consultant
Spring Mobile AT&T retailer
06.2015 - 08.2015
- Same customer service as RadioShack but with an emphasis on AT&T products and services
- Submitted monthly and weekly sales report that were Microsoft excel worksheet based
- Communicating with other locations for products and going out of my way for the client to get what they need.
Education
Diploma -
Mountain View High School
Skills
- Client Relationship Management (CRM) Experience
- Multiple sale technique skills and experience
- Cold calling
- Door knocking
- Walk-ins
- Lead follow ups
- High Microsoft office skills
- Creative role playing and training ability
- Leadership abilities
- Personal/team goal-setting and achievement ability
- Excellent Customer service skills
- Rapport building ability
- Project Planning
Communication Skills
- Presented sales and operational ideas to many respected insurance agents which helped keep the business running smooth and well organized.
- Overcame the age gap between myself and the clients I was working with in insurance sales, whom were 65 years and older. Had to gain the respect and trust through a Medicare presentation with a very complex system.
References
- Jeff Edwards, Business Owner and Former Manager, Next step advisors, (520) 820-9661, jeffedwardsaz@gmail.com
- Mario Vasquez, Former Supervisor, Best Buy, (480) 353-8662
- Kim King, Former General Manager, Best Buy, (602) 295-8015, KimKing2424@gmail.com
Timeline
Sub-Contractor
Strawdog Construction
01.2020 - Current
Smart Home Expert
Best Buy
01.2019 - 01.2020
Mobile sales associate
Best Buy
08.2016 - 07.2018
Life And Health Agent Internship
Next step advisors
08.2015 - 08.2016
Sales consultant
Spring Mobile AT&T retailer
06.2015 - 08.2015
Sales Associate
RadioShack
06.2014 - 06.2015
Diploma -
Mountain View High School