Summary
Overview
Work History
Education
References
Timeline
Generic

Morgan Flores

Flower Mound,TX

Summary

Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.

Overview

5
5
years of professional experience

Work History

Executive Assistant to the General Manager

Park Place Acura
Plano, TX
10.2023 - Current
  • Monitored service performance metrics to identify areas of improvement.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Sourced and screened potential candidates for open positions.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Managed and tracked expenses to meet company budget requirements.
  • Coordinated multiple schedules using online calendaring system.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Reviewed and processed warranty schedules to ensure payment processing was kept under 30 days.
  • Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
  • Assisted in the planning and execution of events, including scheduling vendors and venues.

Assistant Service Manager

Park Place Lexus Plano
Plano, TX
06.2022 - 10.2023
  • Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Created written estimates and obtained customer consent to proceed.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Resolved customer complaints in an efficient and courteous manner.

Assistant Service Manager

Mercedes Benz of Plano
Plano, TX
06.2021 - 06.2022

Service Administrative Assistant

Park Place Mercedes
Fort Worth, TX
06.2019 - 06.2021

Education

Forensic Psychology

California State University - Long Beach
Long Beach, CA
05.2015

References

References available upon request.

Timeline

Executive Assistant to the General Manager

Park Place Acura
10.2023 - Current

Assistant Service Manager

Park Place Lexus Plano
06.2022 - 10.2023

Assistant Service Manager

Mercedes Benz of Plano
06.2021 - 06.2022

Service Administrative Assistant

Park Place Mercedes
06.2019 - 06.2021

Forensic Psychology

California State University - Long Beach

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