MORGAN FLOYD
Bedford,IN
Summary
Experienced management professional with a strong background in leadership, project management, and team optimization. Seeking a challenging role to utilize strategic planning expertise, operational efficiency, and cross-functional collaboration skills to drive organizational success and promote growth. Committed to achieving exceptional results through effective communication, problem-solving, and a focus on goal attainment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Coach
BroadPath Healthcare Solutions
09.2023 - 12.2024
- Conducted sales performance analysis to identify improvement areas for a team of 26 agents
- Provided individualized coaching to optimize sales performance and foster team motivation
- Collaborated with sales leadership to create strategies for overcoming challenges and improving sales efficiency
- Assisted in the creation and delivery of key documentation and training materials
Floor Manager
Bloom Insurance Agency
09.2018 - 08.2023
- Led and mentored a personal team of 20 employees, driving productivity and morale
- Streamlined quality control programs, significantly reducing overdue compliance issues
- Developed and managed a member retention project with 65 agents, improving retention rates
- Directed a chat-based project with 5 agents, enhancing operational efficiency and customer service
- Collaborated with IT and client teams to build training materials, job aids, and conduct testing
- Monitored KPIs and provided coaching to agents, driving continuous performance improvements
- Delivered weekly trend analysis reports to clients and upper management
- Created a team-wide training program that exceeded client standards, enhancing agent performance
Seasonal Program Manager
Bloom Insurance Agency
10.2022 - 02.2023
- Led the execution of strategic projects using project management tools, improving team efficiency
- Implemented new procedures and technologies, optimizing operational workflows
- Guided the team to exceed sales goals while maintaining high customer satisfaction scores
Assembler
Cook Medical
01.2015 - 11.2017
- Assembled medical devices based on written specifications and quality standards
- Collaborated with cross-functional teams to ensure compliance with manufacturing instructions
- Consistently met production and quality targets within a high-paced environment
Medicare Sales Advisor
Yourwayinsurance
02.2025 - Current
- Built strong relationships with healthcare providers to ensure seamless coordination of plan benefits and coverage details.
- Collaborated with marketing team to create targeted promotional materials that effectively communicated plan benefits to prospective clients.
- Maintained up-to-date knowledge of industry trends, legislation, and competitor offerings to provide accurate information to clients and maintain a competitive edge in the market.
- Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed.
Bakery Associate
Sam's Club
05.2014 - 01.2015
- Ensured compliance with food safety standards and provided high-quality customer service
- Managed bakery inventory and replenished stock, ensuring freshness and availability
- Played a key role in baking, decorating cakes, and maintaining excellent customer satisfaction
Assistant Manager
Domino's
10.2012 - 05.2014
- Managed inventory control, cost management, and cash reconciliation
- Supervised delivery drivers and performed managerial duties in the absence of the store manager
- Implemented customer surveys to assess and improve service quality
- Trained and mentored new staff members, fostering a high-performance culture
Education
High School Diploma - undefined
Eastern Greene High School
INAssociate Of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FLSkills
- Project Management Tools: Asana, Trello
- Microsoft Office Suite: Word, Excel, PowerPoint
- Google Workspace: Docs, Sheets, Slides
- Data Analysis: Excel, Google Sheets
Certification
Life, Accident, and Health Insurance License | Sircon, April 2018
Awards
Successfully led high-volume event coordination and program management within fast-paced environments., Demonstrated excellence in training and developing teams, improving overall performance metrics.
Core Competencies
- Leadership & Team Management
- Strategic Planning & Operational Efficiency
- Sales Coaching & Performance Optimization
- Project Management & Cross-Functional Collaboration
- Process Improvement & Quality Management
- Training & Development
- Client Relationship Management
- Data Analysis & Reporting
Timeline
Medicare Sales Advisor
Yourwayinsurance
02.2025 - Current
Sales Coach
BroadPath Healthcare Solutions
09.2023 - 12.2024
Seasonal Program Manager
Bloom Insurance Agency
10.2022 - 02.2023
Floor Manager
Bloom Insurance Agency
09.2018 - 08.2023
Assembler
Cook Medical
01.2015 - 11.2017
Bakery Associate
Sam's Club
05.2014 - 01.2015
Assistant Manager
Domino's
10.2012 - 05.2014
High School Diploma - undefined
Eastern Greene High School
Associate Of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
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