Overview
Work History
Education
Skills
Custom
Timeline
Generic

Morgan Fowler

Sacramento,CA

Overview

3
3
years of professional experience

Work History

Sales Associate/Key Technician

Car Keys Express
07.2025 - Current

Achieved Level 1 Key Technician status in the first two weeks of employment by generating over $5,000 in sales two weeks in a row.

Advanced to Level 2 Key Technician by achieving $7,000 in sales with zero miscuts for two consecutive weeks.

Traveled to different Costco and Sam's Club locations for roadshows to promote and sell products while providing high-level customer service.

Cut and programmed keys for various makes and models, developing a deep understanding of the programming process.

Product Intake Specialist

My Auction House
01.2024 - 05.2025

Streamlined warehouse practices to enhance product flow efficiency.

Assisted in receiving new products, creating online listings, and updating inventory.

Operated pallet jacks and equipment to organize and relocate products.

Scanned and uploaded items to online auction platforms.

Checked in auction winners at pick-up and gathered items won.

Personal Trainer

UFC Gym
10.2023 - 08.2024
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.

Assistant Manager

Anytime Fitness
10.2022 - 09.2023

Increased membership from 500 to 1,500 within six months through effective sales strategies.

Boosted retention rate by 30% within first three months of employment.

Assisted with daily operations alongside a two-person team to ensure smooth functionality.

Conducted calls for referrals and generated leads to expand client base.

Traveled to various locations, including Galt, Gridley, and Vacaville, to support operations.

Education

High School Diploma -

Quincy High School
Quincy, CA

No Degree -

Chico State
Chico, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Sales expertise
  • Customer needs assessment
  • Upselling
  • Strategic planning
  • Brand promotion
  • Product demonstrations
  • Customer engagement

Custom

  • No Member should wait for more than 1 hour
  • Step 1: After 30 minutes - Contact CKE Support Team (Yerik, Brian, Jole) for Trouble Shooting. After 1 hour if you have been unable to resolve the issue you must Move to Step 2
  • Step 2: Contact ICD, TMM & CKEscalations if vehicle is bricked NOTE – STAY CALM, SLOW DOWN AND KEEP VOICE CALM BEFORE MOVING TO STEP #3
  • Step 3: Explain the issue as YOU understand it to the member (Remember we DO NOT KNOW the exact issue as we are not mechanics - STAY CALM, DO NOT BECOME ARGUMENTATIVE OR DEFENSIVE) Do not make promises about financial reimbursement or who will be “taking care of” the bill We do not OFFER information on reimbursement. HOWEVER we do need to answer the question if they ask “We will definitely cover the tow and the diagnostic. The actual cost for recommended repairs will depend on the results of the diagnostic. If it indicates the issues are the result of what we did, we will cover the cost of repairs. If the diagnostic evaluation indicates the issue is pre-existing, those repair costs will be managed between the member and the dealership” NOTE – If member is not there at the time, move immediately to Step #4, DO NOT wait for member to return before notifying management
  • Step 4: Notify Management of issue and ensure they understand that we are taking care of the Member. NOTE – Do not overtalk, LESS = MORE Assist Member with refund for key purchase NOTE – DO NOT keep the key. It needs to go to the dealership to be part of the diagnostic evaluation
  • Step 5: Ask member if they have a preferred Dealership, If not find the closest dealership for that make of vehicle (Eg - Ford, Chevy, Nissan)
  • Step 6: Once dealership has been selected then contact local towing Company – Suggest AAA membership NOTE – Provide member with the name of towing company, driver and ETA
  • Step 7: Offer to assist member with transportation home (Uber, Lyft & Taxi) NOTE – Even if they make other arrangements, we need to OFFER ride assistance
  • Step 8: Ensure you have all necessary customer info to provide the Dealership. 1. Member Name 2. Member Telephone Number 3. Year, Make, Model 4. License Plate Number (take a pic) 5. Take any pics that may be relevant to the issue 6. Make sure all Windows and Trunk Hatch are FULLY Closed before the vehicle leaves
  • Step 9: Email CKEscalations Team – CKEscalations@thesmartcircle.com and TMM with a breakdown of the issue & provide: Managers name you spoke with, Warehouse#, send email to CKEscalations@thesmartcircle.com NOTE – Do not include any personal member info on this email – this should be provided ONLY to CKEscalations
  • Step 10: Contact the dealership service department to explain incoming vehicle problem and provide Jole Luallen’s contact info (502-699-3880) to dealership NOTE – Provide CKEscalations with name of person you speak with in the service department
  • Step 11: Follow up with dealership to ensure the vehicle was delivered if possible (same day – if not possible first thing the following morning)
  • Step 12: Once you have an update from the dealership, contact CKEscalations NOTE - CKEscalations will follow up with member and the executive team
  • Step 13: Include ONLY necessary information in your breakdown email NOTE – Again do not include personal member info in this email – this should be provided ONLY to CKEscalations@thesmartcircle.com
  • In the event an issue happens outside of the dealership hours we must ensure the following: 1: ALL Windows and Trunk Hatch are CLOSED. If unable to close windows, we MUST cover them. The tow truck driver drops off the Keys/Remotes in the night drop off box NOTE – Ask tow truck driver to confirm with you via text or phone call that vehicle has been dropped off securely and the time of drop off Please specify if keys were left in the night drop box or the name of person keys were left with
  • This is very important
  • 2: Leave a detailed message for the service department voicemail as to why the vehicle has been brought in and your contact information
  • 3: Keep in mind that even though dealerships may be open 7 days a week, the service department is generally closed on Sundays and limited services on Saturdays
  • If member escalation occurs, please contact the CKEscalations team & TMM immediately. CKEscalations handles all customer issues and they should be brought in and updated ASAP
  • Techs should NOT discuss long term ride assistance with member while repairs are completed. CKEscalations will discuss with Member and follow up with ICD Contacts

Timeline

Sales Associate/Key Technician

Car Keys Express
07.2025 - Current

Product Intake Specialist

My Auction House
01.2024 - 05.2025

Personal Trainer

UFC Gym
10.2023 - 08.2024

Assistant Manager

Anytime Fitness
10.2022 - 09.2023

High School Diploma -

Quincy High School

No Degree -

Chico State
Morgan Fowler