MORGAN FRALEY
Midland,TX
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
10
10
years of professional experience
Work History
Medical Recieptionist
Cullman Primary Care/ Ortho and Neuro Clinic
Cullman , AL
09.2020 - 02.2021
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Arranged hospital admissions for patients as required.
PATIENT ACCESS REPRESENTATIVE
Cullman Regional Medical Center
Cullman, Al
11.2019 - 09.2020
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Balanced deposits and credit card payments each day.
SECRETARY
Cullman Regional Medical Center
Cullman, Al
11.2016 - 05.2017
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Handled daily scheduling tasks and provided administrative support for Cardiovascular department
- Answered incoming calls, processed requests and relayed messages to appropriate personnel
- Promptly answered multi-line phone system and greeted callers enthusiastically.
PRODUCTION MANAGER
Zero Rpm
Cullman, Al
10.2015 - 07.2016
- Implemented quality improvement changes to minimize product defect rates
- Developed and implemented cost controls and other expense reduction measures
- Successfully managed production activities to achieve on-time shipment of orders
- Contributed to company growth by delivering quality customer service to foster growth and retention
- Managed product quality to guarantee compliance with quality policies, procedures and systems
- Completed and maintained accurate and organized records, documents and reports
- Calculated finances and production costs while managing cash flow.
SHIFT MANAGER
McDonald's
Cullman, Al
10.2010 - 02.2015
- Tracked receipts, employee hours and inventory movements
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Trained and mentored new employees to maximize team performance
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Managed schedules, accepted time off requests and found coverage for short shifts
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Regularly checked building to confirm maintenance and cleaning met code and regulations
- Supervised employees and oversaw quality compliance with company standards for food and services
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Coached crew members to optimize performance and motivate toward more efficient work
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
HIGH SCHOOL DIPLOMA -
West Point High School
Cullman, AL05.2010
Skills
- Payment processing
- Insurance billing
- Medical terminology
- Insurance Verification
- Interpreting physician orders
- Payment Collection
- Billing support
- Paperwork coordination
- Referral Verification
- Telephone Etiquette
- Patient Registration
- Appointment Setting
- Insurance Claims
- Co-payment collection
- Front Desk Operations
Timeline
Medical Recieptionist
Cullman Primary Care/ Ortho and Neuro Clinic
09.2020 - 02.2021
PATIENT ACCESS REPRESENTATIVE
Cullman Regional Medical Center
11.2019 - 09.2020
SECRETARY
Cullman Regional Medical Center
11.2016 - 05.2017
PRODUCTION MANAGER
Zero Rpm
10.2015 - 07.2016
SHIFT MANAGER
McDonald's
10.2010 - 02.2015
HIGH SCHOOL DIPLOMA -
West Point High School
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