Hi, I’m
Morgan Franklin
Branch Operations Specialist
Beaumont,TX
Overview
7
years of professional experience
Work History
Education First FCU
Contact Center Representative
02.2024 - Current
Job overview
- Managed high call volume while remaining focused on delivering excellent customer experiences by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts
- Facilitated conflict resolution between customers and other departments when necessary, ensuring satisfactory outcomes for all parties involved.
- Maintained up-to-date knowledge of products, service changes, & software applications, ensuring accuracy and efficiency in handling customer inquiries.
Main Event
Lead Event Coordinator/Sales
01.2023 - 02.2024
Job overview
- Generated leads through targeted outreach efforts and participation in industry events.
- Delivered exceptional customer service, resulting in repeat business from satisfied clients.
- Streamlined communication between clients, team members, and vendors for efficient event planning.
- Implemented innovative sales strategies that resulted in increased revenue growth.
- Collaborated closely with cross-functional teams to execute large-scale event successfully
Mo's Permanent Makeup
Small Business Owner
03.2021 - 09.2023
Job overview
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
RITTER LUMBER
Contract Sales/Customer Service
07.2018 - 03.2021
Job overview
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability
- prospecting techniques and maintaining a robust pipeline.
- Increased contract sales by building strong relationships with clients and understanding their unique needs.
- Developed customized sales presentations tailored to individual client needs, ensuring higher closing rate
Education
Lamar State college Orange
36 Hours
05.2020
Evadale High SchoolEvadale, TX
High school diploma
05.2020
Summary
Knowledgeable and dedicated customer service professional. Solid team player with
outgoing, positive demeanor and proven skills in establishing rapport with clients, vendors
and members. Motivated to maintain member satisfaction and contribute to company
success. Specialize in quality, speed and process optimization. Articulate, energetic and
results-oriented with exemplary passion for developing relationships, cultivating
partnerships and growing businesses
Skills
- Complaint resolution
- Workload management
- Call handling
- Customer service
- Data entry
- Payment processing
- Sales expertise
- Brand representation
Timeline
Contact Center Representative
Education First FCU
02.2024 - Current
Lead Event Coordinator/Sales
Main Event
01.2023 - 02.2024
Small Business Owner
Mo's Permanent Makeup
03.2021 - 09.2023
Contract Sales/Customer Service
RITTER LUMBER
07.2018 - 03.2021
Lamar State college Orange
36 Hours
Evadale High School
High school diploma
Similar Profiles
Janika HaffordJanika Hafford
Assistant Branch Manager at Education First FCUAssistant Branch Manager at Education First FCU
Amanda R. RobledoAmanda R. Robledo
Senior Loan Advisor at Santa Clara County FCU Aka Mirastar FCUSenior Loan Advisor at Santa Clara County FCU Aka Mirastar FCU
Sarah JohnsonSarah Johnson
DIRECTOR OF MEMBER ENGAGEMENT AND HR at TruEnergy FCU (Formerly Washington Gas Light FCU)DIRECTOR OF MEMBER ENGAGEMENT AND HR at TruEnergy FCU (Formerly Washington Gas Light FCU)
La'Niyha ArlineLa'Niyha Arline
Curbside Shopper at H-E-B PlusCurbside Shopper at H-E-B Plus
Brandie FloydBrandie Floyd
Supervisor at Haven for HopeSupervisor at Haven for Hope