Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morgan Franzen

Milwaukee,WI

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere, within the fitness environment.

Overview

1
1
Certification

Work History

Restaurant Hostess

Applebee's Grill + Bar
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.

Server, Host, ToGo Server, Trainer

Carrabba's Italian Grill
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Bachelor Of Applied Science - Public Policy Analysis

Liberty University
Lynchburg, VA

Skills

  • Customer service
  • Relationship building
  • Strong multitasking
  • Team collaboration
  • Task prioritization
  • Phone etiquette
  • Detail-oriented
  • Interactive communication skills
  • Cleaning and sanitation
  • Guest engagement

Certification

  • CPT - Certified Personal Trainer: Via ISSA

Timeline

Restaurant Hostess

Applebee's Grill + Bar

Server, Host, ToGo Server, Trainer

Carrabba's Italian Grill

Bachelor Of Applied Science - Public Policy Analysis

Liberty University

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