Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MORGAN FROST

Haines,Alaska

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Patient Access Representative

SEARHC
Haines, AK
02.2024 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Answered phones promptly in a professional manner.
  • Managed incoming faxes related to patient registration processes.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Optimized provider time and treatment room utilization with appropriate appointment scheduling.
  • Reported liabilities and risk management concerns to supervisor for review.

Stay At Home Mother

Self-employeed
Haines, Alaska
11.2020 - 01.2024
  • Encouraging children to be independent and think creatively.
  • Instructed children in age-appropriate games and activities.
  • Assisted in preparing food and serving meals and refreshements.
  • Utilizing indoor and outdoor time to optimize playful education.

Dental Assistant

SEARHC
Haines, Alaska
04.2019 - 11.2019
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Took digital X-rays of teeth using radiographic equipment.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Sterilized instruments according to established guidelines and protocols.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Laid out dental instruments and equipment before procedures.

Supervisor

Tim Hortons
Sackville, New Brunswick
05.2017 - 07.2017
  • Worked with coworkers to complete tasks
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Counting safe and cash tills prior to opening shifts.
  • Handling conflicts between co-workers and customers.

Dental Assistant

Pine Dental health
Whitehorse, Yukon
08.2016 - 12.2016
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Took medical and dental history and recorded vital signs of patients.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Conducted dental cleanings and checked teeth for cracked fillings.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Applied protective coating of fluoride to teeth during dental procedures.
  • Fabricated custom teeth impressions and temporary restorations for patients from given samples.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Took digital X-rays of teeth using radiographic equipment.

Supervisor

Tim Hortons
Sackville, New Brunswick
09.2011 - 08.2016
  • Trained new employees on company policies, procedures and work ethics
  • Supervised and coordinated activates of staff to ensure compliance with established policies, procedures and standards.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Filled in and covered other co-workers shifts when they were unable to do so.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Provided excellent customer service by greeting customers, taking orders and responding to inquiries.

Education

Certification - Dental Assisting

Oulton College
Moncton, New Brunswick
06-2016

High School Diploma -

Tantramar High School
Sackville, New Brunswick
06-2015

Skills

  • HIPAA Compliance
  • Customer Service
  • Financial Procedures Adherence
  • Post-Discharge Care Coordination
  • Multitasking and Organization
  • Patient Education
  • Insurance Verification
  • Flexible Schedule
  • Team Collaboration

References

References available upon request.

Timeline

Patient Access Representative

SEARHC
02.2024 - Current

Stay At Home Mother

Self-employeed
11.2020 - 01.2024

Dental Assistant

SEARHC
04.2019 - 11.2019

Supervisor

Tim Hortons
05.2017 - 07.2017

Dental Assistant

Pine Dental health
08.2016 - 12.2016

Supervisor

Tim Hortons
09.2011 - 08.2016

Certification - Dental Assisting

Oulton College

High School Diploma -

Tantramar High School

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MORGAN FROST