Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Software
Timeline
Barista
Morgan Fuller

Morgan Fuller

Loan Officer
Charlotte,MI

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsPaid time offWork from home optionHealthcare benefits401k matchPaid sick leave

Summary

Dynamic Loan Officer with expertise in financial transactions and credit assessment at MSUFCU. Proven track record in negotiating favorable loan terms and enhancing customer financial health through effective counseling. Recognized for exceptional customer service and strong communication skills, fostering lasting relationships while ensuring accurate documentation and compliance in lending processes.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Loan Officer

MSUFCU
10.2019 - Current
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Collaborated with other departments to promptly process loan applications.
  • Advised clients on mortgage, education and personal loans.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Monitored pipelines to track and log status of loans.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Proactively identified solutions for customers experiencing credit issues.
  • Explained very technical financial information to applicants in easy to understand language.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Assisted coworkers and worked as a team to complete daily tasks in a timely manner.

Teller

Flagstar Bank
07.2017 - 03.2019
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Customer Service Representative

Quality Dairy
06.2016 - 05.2017
  • Responded to customer requests for products, services, and company information.
  • Created and maintained detailed database to develop promotional sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and provided backup support for organizational leadership.

Education

High School Diploma -

Nexus Academy of Lansing
Lansing, MI

Skills

  • Financial transactions expertise

  • Customer service-focused

  • MS office guru

  • Credit analysis

  • Sales expertise

  • Excellent communicator

  • Mutual funds

  • Financial counseling

  • Documentation review

  • Consumer lending

  • Friendly

  • Reliable

  • Cash handling expert

Accomplishments

  • Received “Employee of the Quarter” service award in Q1 2025
  • Repeatedly commended by superiors for excellent customer service.
  • Achieved successful check image capturing by introducing ITC for imaging tasks.
  • Achieved member retention by gaining their trust with accuracy and efficiency during transactions.

Certification

  • Certified Notary with the State of Michigan
  • Certified lender : 3 years

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Software

Salesforce

Quest

Synapsys

Better Lobby

Microsoft

Timeline

Loan Officer

MSUFCU
10.2019 - Current

Teller

Flagstar Bank
07.2017 - 03.2019

Customer Service Representative

Quality Dairy
06.2016 - 05.2017

High School Diploma -

Nexus Academy of Lansing

Similar Profiles

CREATE PROFILE