Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Gaddis

Greeneville,TN

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. I have quite a bit of experience of working with children, due to family and babysitting in the past. I am creative and am willing to learn anything I need to know in order to complete tasks. Highly efficient employee well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dependable with experience and well-developed critical thinking, problem-solving and organizational skills.

Overview

6
6
years of professional experience

Work History

Arby's Crew Member

Arby's Restaurant
Greeneville , TN
11.2021 - 06.2022
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Cleaned counter surfaces, dining areas and food preparation areas [Timeframe] for maximum health, safety and customer satisfaction.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Moved and stocked food products weighing up to [Number] pounds.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Greeted customers entering restaurant with enthusiasm and warmth and served [Number] customers per [Timeframe].
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Examined trays to check contents for required items and complete orders.
  • Outpaced other team members by tirelessly finding productive work during customer lull times and trained [Number] less-experienced crew members.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Supported great dining and meal experiences for guests.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.

Cashier

Ingles
Greeneville, TN
10.2019 - 10.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Set up new sales displays each [Timeframe].
  • Learned [Job title] and [Job title] positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reviewed weekly sales ads and monitored price changes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained cash drawer of $[Amount] or more per shift.

Assembly Line Worker

John Deere
Greeneville, TN
10.2015 - 10.2017
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Inspected and tested components, assemblies and power tools for proper functionality.
  • Identified machinery malfunctions by performing troubleshooting tasks.
  • Put hazardous materials in properly marked containers to avoid injuries or contamination.
  • Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
  • Removed rough spots to enhance parts alignment and improve finishes.

Cashier

Food City
Greeneville, TN
01.2014 - 01.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over [Number] patients per day.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned [Job title] and [Job title] positions and provided backup at key times.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.
  • Set up new sales displays each [Timeframe].
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue.

Education

High School Diploma -

Greeneville High School
Greeneville, TN
05.2014

Skills

  • Serving and Bussing
  • Dependable and Cooperative
  • Customer Relations
  • Intelligence Collection
  • Employee Training and Supervision
  • Time Management
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Work Assignments
  • Constructive Feedback
  • Emergency Situations

Timeline

Arby's Crew Member

Arby's Restaurant
11.2021 - 06.2022

Cashier

Ingles
10.2019 - 10.2021

Assembly Line Worker

John Deere
10.2015 - 10.2017

Cashier

Food City
01.2014 - 01.2015

High School Diploma -

Greeneville High School

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Morgan Gaddis