MORGAN GAFFORD

• Modernized office operations by transitioning from paper-based systems to tech-driven workflows.
• Processed commissions, reconciled bank accounts and credit cards, and managed all deposits and invoices.
• Handled monthly floor plan audits, toxic waste reporting, and sales tax filings.
• Designed and launched marketing materials, including social media content and brochures.
• Created monthly management reports for ownership, ensuring visibility into financial performance.
• Served as the primary client liaison for payment collection and customer service.
• Managed daily office operations for Southern Marine & RV Sales.
• Implemented filing systems to organize customer documents efficiently.
• Assisted in preparing reports for sales and service departments.
• Facilitated communication between departments to enhance workflow.
• Trained and assisted new/current staff on office procedures and software applications.
• Maintained filing system for records, correspondence and other documents.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Developed and managed multi-sheet Excel and Google Sheets dashboards to consolidate company financial data, encompassing active sales, current costs of goods sold, equity positions, and floor plan balances.

Previously: Data Entry Specialist, Administrative Assistant

• Oversaw daily office operations, ensuring consistent communication with clients and vendors.
• Managed payroll processing, financial transactions, and weekly balance reporting.
• Handled supply orders, material scheduling, and clerical functions to support field staff.
• Developed and implemented new company policies to streamline operations.
• Trained and supported administrative staff, enhancing team collaboration and task ownership.
• Coordinated daily office operations and maintained organized workspaces.
• Supported project managers with scheduling and resource allocation tasks.
• Assisted in managing vendor relationships and procurement processes.
• Maintained accurate records of office expenses and budgets.
• Maintained a calendar of events, meetings, conferences, appointments.
• Processed invoices from vendors in an accurate and timely manner.
• Communicated with subcontractors to ensure timely delivery of services and materials.
• Organized job site logistics, including equipment placement and material storage solutions.